Dukedrum

Hi Benny. Hope you're still following this thread! I purchased a 2011 Edge SEL from a local dealer here in CT about 2 and a half months ago. After 2-3 weeks the screen started to go black and the heat would go on, then the ac etc... Here's what it's doing. When I first turn the car on, everything is working. Within the first 15-20 minutes....and sometimes I can make a full trip to or from work/home (30 minutes), I’ll get the “Temporarily lost communication with the touchscreen” on the instrument cluster and the screen will say “System off to save battery”. At that point, the screen will turn on and off….then the audio will work for anywhere from 5 seconds to 45 seconds, then I’ll get the System off message, and the temporarily lost message. Eventually, depending on how long I’ve been driving, the screen and everything below will go blank. Just so you’re aware, I have the SYNC 2 where there are no “standard” knobs below the screen. They’re basically small rectangular, almost like touch screen buttons that control the heat/ac etc… Further, the heat and/or ac will sometimes stay on when the screen goes totally black, and other times it'll go off (not fun here in CT where it was 5 degrees this morning!). Not all the time, but sometimes. And lastly, sometimes I’ll turn the car off, remove the keys and open the door…the screen will either be black, or will have the system off message and the audio from the stereo will continue to play (if it came back on while driving). I emailed Jason @ myfordmods and he seems to think this has something to do with the "can bus system". Before I bring the vehicle to a dealer and have them troubleshoot what exactly is wrong with it, I wanted to get your advise. You and Jason seem to be the 2 "go to" guys from what I've seen when it comes to MFT issues. Any advise/knowledge you can send my way would be GREATLY appreciated! Thanks very much in advance!

Thanks very much for the offer!! I'm actually going to be bring the Edge to the dealer I bought it from shortly. He said he'll take a look at it and let me know what he can and can't do. In case he decides not to do anything, what would you charge just for the APIM? My wife actually found that page yesterday. I pulled the carfax again to see when the car was originally purchased and unfortunately it was in 2011 (which I pretty much figured but decided to check anyway), so the extended warranty is definitely over. That still doesn't make up for the fact that I was told by 3 separate people from the dealership that it wasn't!! The Ford dealer that had it yesterday checked the battery and everything checks out. The testing they did confirmed that the APIM is in fact shot. Thanks for the advise though! Like I said to Omar, the dealership checked the battery and all is good with it. Thanks though!

Hey all. Newby here. So I purchased a 2011 Edge SEL 4 weeks ago from a local used car dealer. I've actually purchased cars from them before and have always had nothing but great things to say about them....till now. First, when I bought it the sync was working for a good 4-5 days. Then intermittently it would come and go. Now it's to the point where it simply just keeps "shutting down to save battery" or whatever the wording is when the black screen of death shows. I did some poking around online and found (so I thought) that my sync had an extended warranty! I called a local Ford dealer here in CT (Monaco in Glastonbury) and asked if it was in fact under the extended warranty. Much to my delight, I was told by their person who books service calls that it was! This was last week. So yesterday I called again just to make sure it was ok if I dropped it off yesterday rather than today because w/ 2 young kids, it's not so easy to get them off to school and have time drop off a vehicle and then drop the wifey back home and then get to work. While I was on the phone with this other service person, I asked her if she was absolutely sure that this was covered and she gave me a definitive YES as long as it was in fact the APIM. Exciting stuff, right? I drop it off last night. I get a call this morning from another person who said they needed to get the ok from me that if in fact it isn't the APIM (which is covered...his words!!), I'd have to pay the $105 diagnosis charge. Of course I say yes because I'm 100% sure it's the APIM. 2:00 rolls around and my phone rings. Good news! It is the APIM. Bad news, it's not covered under the extended warranty. Huh?! The Edge is 2011, so the extended warranty was only good until 2016. I asked how could none of the 3 people (himself included) NOT know and NOT tell me this before I dropped the car off (and him this morning)?!?! Ok.... I call the used car dealer that I bought the car from. Tell him what's happening. He tells me that he'll order the part and have one of his guys install for me and all I'd have to pay for is the part itself....you know...a good $600. Here's what the DMV in CT has to say about warranties on used cars: The law covers mechanical and operational defects at the time of purchase, if the owner has met all of the following conditions: The owner has paid at least $3,000 for the vehicle. The vehicle is six years old or less. The vehicle is used for personal purposes or family or household use. The dealer must repair the vehicle at no charge up to 30 days (or 1,500 miles) after the purchase date if the owner paid at least $3,000, and up to 60 days (or 3,000 miles) after the purchase date if the owner paid at least $5,000. My question, in a very long about way of getting to it is; because the sync not only controls the radio, but it also controls the heat and ac, is it considered mechanical? Further, when the screen goes off, the drivers side airbag light comes up on the dash. Is that just a little quirk, or does the APIM/sync actually have something to do with the airbags? If so, then I would think that would HAVE to be considered mechanical, no? ANY help/guidance anyone could give me would be greatly appreciated! Thanks very much in advance! Oh, and one last thing. Other than the sync issue, this is BY FAR one of the greatest driving vehicles I've ever owned. LOVE it to death! :-)