The dealer is Ford. If you wear a Ford Motor. Co. shirt then you are representing Ford. Thus you are Ford. I am a firefighter. When I put my uniform on I become my Department. My actions reflect my dept. Anyway, I own this car now, so there's no reason to bitch. It is a great SUV. Weak A/C but has some strong points. I bet in a few years you will see a change on the vent design. by the way, they ordered touch up paint before I pointed out the scratch. Ford is so on the money that they predicted the scratch! OK. Time to put this behind me and drive on.