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I wanted to give one final update before I sign off this Ford Edge forum. On Monday, we will take possession of a new 2016 Ford Explorer to replace our 2015 Ford Edge. Ford has been good to work with throughout this process, and our dealer, Akins Ford, Winder, GA, has exceeded our expectations repeatedly, including holding this Explorer for nearly a month while the Ford Dispute Resolution specialist and the Reacquired Vehicle analyst moved us through the process of replacing our Edge. The Explorer MSRP is $2,800 more than our Edge MSRP, and Ford has offered us a $1,400 adjustment, so we will be be out of pocket only $1,400 for the new Explorer. Our Edge is highly optioned and the Explorer is even more so. In the end, we could not have expected a better resolution from Ford or the dealership. We are long-time Ford owners with many Mustangs and other Fords currently and previously in the stable, and Ford has ensured that we will remain loyal customers for many years to come. For anyone finding themselves in this situation, I have previously posted a few lessons learned. Here are a few final thoughts: Patience and detailed documentation is required. This process takes a long time, and in our case, it moved along quicker than most. Keeping details records, photos, etc will not speed up the process, but the process with certainly be delayed without them. I have said it before, but working with a great dealership has been invaluable. Not only have they provided us a loaner vehicle (a new Ford Edge that now has 4,000 miles on it--and we did not have the ESP), they have been an advocate for us with Ford Motor Company. During our last visit to the dealership to sign paperwork, we saw a customer that had just flown in to pick up a new vehicle. I understand why the trip/expense was well worth it! In our case, what Ford offered us is a "voluntary replacement." While we initiated the "Lemon Law" process, Ford's offer to us (and our acceptance) ends the "Lemon Law" process before it moved to an arbitrator per Georgia's law. The significance here is that Ford is not bound by the state's law regarding offsets for items such as mileage, wear and tear, etc. Our dealership told us that Ford (and other car manufacturers) will customarily charge these offsets in a voluntary replacement, though we learned that if we had gone to arbitration and won, GA law would not allow the offsets for a replacement. The law, however, does allow offsets for a buyback/repurchase. NOTE: Depending on your state, a buyback/repurchase and a replacement are not the same. In the end, Ford did not charge us any offsets for the 9,500 miles we had driven our Edge. Once you formally request that Ford replace/repurchase your vehicle, you are dealing directly with Ford Motor Company and their various agents, not your dealership. Overall, Ford communicated well and timely with us, and in most cases our dealership was involved only to provide needed information to FMC or to handle paperwork for FMC. Your dealership, salesperson, and service department get very little to nothing for helping you. They have to do more work and complete more forms than if they were selling you a new vehicle outright, yet they do not get the financial benefits of selling a new vehicle. In our case, they have gone the extra mile for us--repeatedly--from advocating for us with FMC to holding this Explorer for nearly a month, even before Ford had agreed to replace our Edge. Mac Maclagan at Akins Ford has simply been the best salesperson I have ever dealt with--(866) 625-1965. So, why did we choose an Explorer over the Edge as our replacement vehicle? We still think the 2015/2016 Edge is a great looking and driving vehicle. We have no reason not to recommend a 2015 or 2016 Edge. Our dealership says of the dozens of 2015 Edges they have sold, this Edge is the only one with which there has been a stalling issue. Safercar.gov reports only a few nationwide out the the thousands of 2015 Edges sold. Even so, it is time for us to move on. And, the Explorer is Bronze Fire, the same color as our Edge, which we love.

Not sure yet. We will either go with an Edge or Explorer.

Final Update on my stall / loss of power issue. My Edge has been back at the dealership since 01/18/16. They were waiting on instructions from Ford about what additional steps to take as flashing and replacing the PCM has not resolved the issues we were having. When I hit 30 days in the shop for warranty issues, I followed GA's Lemon Law process and formally requested Ford to buy it back. During the last two weeks, a representative from Ford's Dispute Resolution Program has been in regular contact with me. Yesterday, he called, and reported that Ford has approved my request for to buy it back. The reacquisition department is to complete the process during the next 40 days, and we will be in a new vehicle. The dealership has been exceptional throughout this entire process. Even now, we are driving a new Edge they loaned to us to use during this time. Likewise, Ford has also been responsive, fair, and thorough. We could not ask for better. These are machines. Most of them work as intended. Some do not. We had one that did not, and Ford is making good on it. My Recommendations: You can buy a car anywhere, from anyone. You can only get great support from a great dealership, and if things go badly, great support is priceless. Document, document, document. I presented Ford with pictures of error messages and a detailed spreadsheet of significant events related to this stall / loss of power issue. My dealership said it was one of the best they had ever seen, and I am confident it made this process come to a positive result more quickly. Read, understand, and follow your state's Lemon Law. GA has a great website that makes it easy to understand and to complete the necessary documents. GA's site also provides templets of letters. http://consumer.georgia.gov/consumer-services/lemon-law-complaint-process Be patient and be friendly with the dealership and the folks with Ford Customer Service. They went the extra mile for us, and while I wish we had not had to go this route, they made it the very best experience possible. Be loyal to good service. We will buy our new vehicle again from Akins Ford, Winder, GA--small town with a huge Ford/Dodge dealership (http://www.akinsford.com/)-- and if you call, ask for Mac!

Mine was built 16.04.2015. The first time it stalled was at about 4,500 miles.

Bad news for the last repair attempt. One day last week, the Edge would not start, and this after Ford had the dealership replace the PCM last week. After several attempts, it finally started, ran rough and then smoothed out. About the same time we began to notice that the MPG and the Fuel History were were wildly inaccurate. The pictures included in this post show some Fuel History graphs as high as 40MPG. Today when I returned the vehicle to the dealership, it recorded a 26MPG AVG for the 15mile trip on two-lane, hilly roads. Saturday, the Powertrain Fault Indicator illuminated when we started it, and it remained illuminated until we turned off the Edge. Additionally, we have had the Advance Trac Fault and Airbag Fault indicators illuminate while the vehicle was running (see pics). Since we purchase the Edge in September 2015, it has spent 24 days in the shop (18% of the time we have owned the vehicle). This morning, we returned it again to the service department. The dealership has been great, and they put us back in the new 2015 Edge they gave us to drive the last time. Ford Customer Care says they will not buy the car back, and I must work with the dealership or begin the lemon law process. The dealership is advocating with Ford on our behalf and also advised us this morning to begin the lemon law process. The Edge has no stored codes in it (they checked this am). The dealership is baffled. They previously performed the PCM flash and then the PCM replacement per Ford's recommendation. We continue to have issues. The Service Manager suggested this am that he suspects there is an issue with the throttle body, but he would have to talk to Ford as they have no additional TSBs or instructions from Ford regarding what to do.

Picked up the Edge from the dealership today. Ford had them replace the PCM, and Ford is offering me a 100,000 mile Premium Extended Service Plan. The best they are able to say is that they are "hopeful" it will not stall again. The dealership suggested I drive it 10-15 days before accepting the warranty. We will not give up any rights by accepting it. Dealership said they just cannot guarantee the vehicle is fixed. We will drive it--cautiously--and see. Dealership also replaced all 3 tail light assemblies as all had water droplets in them. They replaced them with the Sport model lights, which is a nice upgrade to our SEL. They said they have seen water in the tail lights of a few Edges on the lot, and they think a recall could occur in the near future.

Ford Customer Service is now involved and talking with the dealership. The Ford Customer Service Manger that is handling the case called this afternoon and stated that he would call me back on Thursday to advise me on what actions Ford and/ or the dealership would be taking.

They haven't traded cars with us...at least not yet. We are just driving this one until they resolve the issue.

I have a 2015 Edge 3.5L. We previously experienced the loss of power / stall issue (see http://www.fordedgeforum.com/topic/19171-edge-loss-of-power-stalling/).Dealership had the vehicle for about a week addressing this issue and a couple of other items. On Tuesday evening this week, our Edge stalled again--the first time since the PCM flash. This time, we were driving and the vehicle stalled. We were able to stop safely, and the vehicle started again after putting it in park. I contacted the dealer the next morning. Our salesman is a long-term employee and superb. Within the hour the dealership had involved 6 people including the owner. They asked us to bring the vehicle to them. They put us in a new Edge with only 8 miles in order to drive during a holiday trip and told us they would get this problem fixed. I am really pleased with the dealership. I am also concerned about whether they or Ford can get this problem fixed. Anyone else have the PCM flash and then their Edge stall after the PCM Flash? We have also lost about 3mpg in average mileage since the PCM flash.

Thanks, WWWPerfA.Znow. This is what the dealership is doing.

I have a 2015 Edge SEL 3.5L engine with almost 5k miles. We have now experienced the dreaded stall. It only occurs after stopping or at low speeds such as when making a turn. Dropped it off today at our dealership, with which we have much good experience over several years. Service manager said they have been advised by Ford to do a PCM flash. He was hesitant to guarantee that the PCM flash would completely resolve this issue. For anyone else experiencing this issue, how has your dealer repaired it? Did the problem occur again after it was "fixed" by the dealer? UPDATE (Nov 15): Received my Edge back after a week. We had a few other warranty issues to be addressed while they were flashing the PCM. There are changes we have noticed since the PCM flash. No stalls--after one week Engine no longer "stumbles" when accelerating from a stop or when accelerating sharply at higher speeds Acceleration at all speeds is smoother and more responsive What we thought might be a transmission issue was in fact the "stumbling" mentioned above. Transmission is butter smooth at all shifts Gas mileage has dropped about 1mpg on our regular mixed city/highway driving This one is odd: We had not liked the brakes as they were SUPER sensitive. They are much improved after picking it up from the dealership. I forgot to mention this issue when I left it at the dealership, so I do not know if the PCM flash improved them or if the dealership noticed it when test driving and adjusted them. Either way, we are very pleased with them now Overall, I am pleased with the work done by the dealer and am optimistic the PCM flash has resolved our stalling/loss of power issues.