chicagoslick

Ok, so the point in my original post was to shed some positive light on Ford, but somehow it has turned into "hate / distaste" for Consumer Reports. I have read the articles from C.R. and am basing my opinion on having done so. I doubt that’s true of everyone posting within this thread. As Ford owners (well maybe not all of us on this forum) we should be happy anytime good press comes out. Note: This will be my last post on this thread…

As with everything, you must use the information from CR as only part of all the information you will gather to make a decision on purchases. I find that they are right many more times than they are wrong. Also, the touch screen on the Tesla works great. Probably why they rate it highly.

Some more info...There is a lengthy write-up on the Edge and a good portion of why it is rated so well has to do with the platform it shares, the Fusion. The Fusion has been nicely received by most people and the Edge benefits from that. CR is one of the best investments I make. I would suggest it to everyone. Well worth what it cost.

http://www.msn.com/en-us/autos/autos-suvs/20-quickest-crossovers-and-suvs-motor-trend-has-tested/ss-BBq3Hw8#image=1

I would think that the order guide can help with this for you... 2016 Edge Order Guide.pdf

Please see thumbnails...

I could look it up as I have CR. I am encouraged by the information. I will post back later and add some screen shots for viewing...

See link for Edge being identified as one of the top rated american cars based on Consumer Reports. Also of note the number of Fords present in the list. http://www.msn.com/en-us/autos/autos-passenger/highest-scoring-american-vehicles/ss-BBpSLBD

Good Morning Everyone, Well the verdict is in!!! I have moved on from buying an Edge. I am now the proud owner of a 2016 Ford Explorer Platinum. Everything worked out as it should've in the end. I started the whole process originally looking at Explorer's, once I realized I could not get what I wanted in a Focus RS, and here I am today with one. I could not be happier with how nice it is. 2016 Ford Explorer Platinum Magnetic Metallic exterior with Nirvana Medium Soft Ceramic Leather interior Second Row powered bucket seats and center console All weather floor mats Best of luck to everyone with their Ford Edge's...

Yep, I know I can get it serviced anywhere. I was just trying to reward my current dealership with my business for doing such a great job in our past dealings. Not sure that will happen. Also, not even sure I should be that concerned about it, but I have tried. As far as expectations, they were higher, I must admit. Could also be due to the fact I was looking at Titanium's and they just didn't blow me away. Oh well, havea great afternoon everyone...

I went to another dealer yesterday and looked at a few vehicles. I spoke with them about the situation and they said that there must be an issue with the dealer. They said to go back and have a conversation about it to try to get it resolved. Also, said that if they could help get me what I want they would try. This the dealer I bought my Fusion from and from a buying perspective they are great. From a support perspective afterwards, they suck...While there, I looked at a few Edges they had in stock, no Sports I could see, and was not that inspired by what I saw. It looked and felt just like my Fusion, but a little bit higher off of the ground. I am now wondering if going with an Edge even excites me. Next week I am going to meet with the current dealer I have my Edge ordered with, and discuss options for going forward. thanks again...

You could be right...They have yet to receive the 2015 Edge Sport they ordered. So something is definitely wrong. I am going to stop by another dealer today. Thanks everyone for your time and help...

Well Ford representative called me. Basically they had no more information than what the dealer had provided or members of this forum. So the frustration continues. I have started to look at other vehicles and may be leaving Ford for my next new vehicle...

I will never use a quick lube place again. 2 different instances of problems. 1. Quick Lube forgot to reinstall under carriage rock guard. Found out when I got home. Oil was leaking from hole in filter underneath my vehicle. I had to buy another filter and install. When I went back to the Quick Lube place they tried to deny any wrong doing. I told them I could see my rock guard sitting on the edge near the oil drain area. They then ended up refunding my money. I never went back agian. 2. Jiffy Lube forgot to install limited slip differential gear oil. Truck made a terrible sound going around corners. I took the truck back and they would not do anything about it, saying that they did everything they were supposed to do. I told the manager that I was going to the dealer. I said if they find that the service work was not correct to expect a bill for the work. I went to the dealer and upon inspection they found that the diffs did not get limited slip diff additive. After they found that they also commented on the oil not looking correct in the manual transmission gear box, which I also had them inspect. After the dealer finding that, I told them to change out every fluid in the truck and service it. I told the dealer I could not trust any work the Jiffy Lube place did. The bill came up to over $500 to service every fluid in the truck. I took the bill to the Jiffy Lube place, which showed the comments about wrong fluid installed, and told them they were going to have to pay for the work performed at the dealer. The manager said he would not. I then got a hold of the regional office for Jiffy Lube and they sent me a check for the complete amount. After receiving the check, I went back into the Jiffy Lube place and completely tore the manager a new a$$. The vehicle was my wife's and I told him he placed my wife and kids in jeopardy by not servicing my vehicle correctly. Now the dealer is the only place besides myself that will service any of my vehicles....

I received an email from Ford today...Please see message below ( I removed some info). Glad to see some type of progress. Not sure where this will all lead, but I am encouraged by getting some response... "Dear GARY WILLIAMS, This email is to confirm your recent contact to Ford Motor Company regarding your 2016 EDGE. You will receive contact from our regional Customer Service Manager (CSM) within 1 business day to introduce themselves and develop an action plan to address your concern. Your case number, along with the contact information for the regional Customer Service Manager is listed below. Case Number: XXXXXXXXXXX  CSM Name: XXXXXXXXX CSM Phone: XXXXXXXXX CSM Email: XXXXXXX@ford.com Sincerely, Ford Motor Company Customer Care Team"