Mike Tollin

Non of those items have anything to do with physical pain and suffering. And the inability to read "caps" stating I don't plan on Lemon lawing it leaves me in utter disbelief. And with that this forum is not for me and I'll deactivate my account. I'm sure I'll be missed, but thankfully I won't be able to see any more posts. Goddbye.

Here we go again... I am NOT planning on returning it, I am planning on getting it fixed and it's not that I don't like it...it's that it has an inherent design flaw that the dealers admit goes back several years and told me how they get them fixed by Ford. They should have warned me in advance some people find the seats uncomfortable/painful and offered me a longer test ride. It can actually be considered a safety hazard if you have to sit on towels or pillows, or adjust the seat outside the manuals recommendations because the seat belts may not be in the proper place at impact or you may slide in a collision. Not disclosing this could actually be a liability to them or a "material omission." when I asked about the Chryslers he had and the Durango they were quick to point out some tranny issues, When I drove the Explorer he asked about the sitting position as he said some people find it too low below the windows. And yes, if you don't like a car you CAN potentially take it back, if you properly document it's due to an issue that's potentially repairable. It's called the Lemon law and as posted earlier, already happening with the Focus across the country because people don't like the way it shifts and Ford is choosing not to even attempt to alter them. The Dealer does not take them back and retitle them, Ford does and marks them as Lemons then the dealers get to make a second profit selling it again. Dealer gets to keep the profit. Most states have laws to warn the prospective buyer of it's history, but always in Ford Database which can be accessed by any individual if you have a VIN and shows in CarFax. That's part of the incentive to them to make a proper and safe car and offer customer satisfaction. So let's get it straight, IT'S NOT THAT I DON'T LIKE THE CAR AND WANT TO RETURN IT. I WANT IT FIXED and it's really not that subjective given the Svc Mangers are admitting to the number of complaints they are getting and have a process for repair. But that's a different topic.

Damn... "shoe" not "show." Wish I could figure out how to edit a post here...

All very good tips, and my problem is similar. Over extended lumbar and little to poor contact above. All confirmed today at dealer. I guess the real point here is that if I rented a car for a week, I'd take it back immediately for an exchange if it bothered me. I see no difference paying $40k for a car. I wouldn't "get use" to the rental nor should I have to buying it. I've never had to adjust to a car seat, the car is suppose to adjust to you which is why it has 10 positions with a lumbar support. If these are poorly located they will fit some people, but not the masses they seek. Search seat problems for other vehicles and you'll have fewer hits than the Edge. If a $15k car can be built for the masses with acceptable seats, so can the Edge. Even if I was only living being on the planet with the problem, it's only a couple of hundred dollars to fix and customer satisfaction should come first, and if not, they should take it back (and by law will have to). Heck, they just paid $10,000 dollars to fix my Ranger under warranty (3 attempts) and didn't tell me to live with it. (I'm not kidding , this is what I traded) I don't plan on returning it, but started a customer Svc inquiry/complaint today, and it seems they may agree. I started this thread as a new owner looking for input for remedies, not to start a war or get flamed. It the car fits you great, but don't tell a person because it's OK for you, everyone else must be stupid. This last line wasn't intended for you, but I'm pretty fed up, and if the show fits.... I guess it must fit all. Oh wait, they make different show sizes don't they? It's not a one size fits all world.

So I visited the dealer I bought the Edge form today. I will be heading home soon so they aren't local. I spoke to the Svc manager and the first thing he said was "you have an Edge I assume..." Seems he has had several complaints and works with a local shop to address the issue. He even drew out the most requested foam additions to the back rest. He said it's the only Ford he get's seat complaints on, and believes it isn't as well designed as the other vehicles and isn't isolated to the 1015 Edge, goes back several years. He said call Ford CA and they'd work with me, done it before as they've heard it before. So hopefully the flames will stop about not being able to adjust seats or a radio button in the wrong place since it seems the few on this Forum with the problem, including me, aren't alone and it may actually be a larger population. Other than the seat, I LOVE THIS SUV!

First, I know how to adjust a seat. Even the dealer made suggestions and I listened and put them in memory 3 . You don't think over 40 years of driving in various cars with no back issues in any of them I don't know how to adjust a seat? Second... I DID NOT say I was going to Lemon Law the car back. I said I was going to use it as strike one to get them to help me fix the issue. If my Ranger didn't hurt my back, the Focus didn't hurt, the Explorer didn't hurt, the Escape didn't hurt... you don't find this a little unusual? They are all Fords after all. If you had to take medication to drive the car you'd get it. Back pain is the worst and I don't have any previous history of it. I simply want the similar comfort I had in ANY other car, and this is a luxury vehicle.

Only have 205 miles on it, first tank, and I'm up in the mountains of Cashiers, NC and so far computer says avg 23.8 mpg, and I've been using S mode a lot for the hills.

You know this post makes me think this is part of the problem with the seat. I too am small, like you wife. I see others posting it's OK, but they are larger people and fit way over the lumbar support and are able to compress the foam better. I think the fit issue may be affecting shorter/smaller people more. I think the amount of cushioning in the lower area prevents smaller people from getting their back to comfortably reach the top of the backrest. If this is true, fairly easy fix. All I can say is I can't get in the car more than 20 minutes without the pain starting, and I do mean pain. When I get out I hurt the rest of the day and I'm not happy about taking Aleve just to drive a car. I drive 25k miles a year and sometimes 9 hour clips, so I need to have it fixed without giving up the car.

Seat design is no different than the Focus transmission shift issue. They designed it that way, can't change how it shifts, but still have to take them back. At least the seat is repairable. Yes it may be subjective to a point, but they are getting complaints and it is repairable which is what the lemon law is for. Ford Ranger fit me fine, F150, Focus, and the Fusion. Even the Explorer is better. You don't think it is strange that only the Edge gives me and others a problem? At $40k you don't think it should be as good as a Focus???

let's see, over the last 42 years I've had Honda's, Lexus, Mercedes, Volvo, Datsun, Nissan, Chevrolet, Vettes, Acuras, Cadillac, Lincolns, Saturns, and many Rentals. Currently just traded a 2011 Ford Ranger, have a Prius and a Mercedes 280 SLK. Not one of these bothers my back. Yes seat are a personal thing, but how did all these other companies get it so right for me? I am short and am noticing the issue I may be having is I'm getting more support down low (lumber) and nothing from just under shoulder blades up. In fact my upper back isn't even touching the seat. I think I'm going to play around with folding a towel and placing behind my upper back, not lower. Either way I'm' going back to a Ford dealer and ask them to fix it as count 1 against Lemon law. I don't want to give up the car, love it, but I'm sure with a good upholstery shop this can be remedied. My local dealer gave me a Focus to drive (seat was fine) but it shifted horrible. I asked about it and he said designed that way. I asked if people accept that answer and he said no, they've been taking lots of them back under Lemon law.

I think the 2015 Sony is better than a lot I've heard, but not top of the line. HD FM is so much cleaner, Sirius still sucks, in any car I've been in sounds like it plays through a soup can, and Pandora feeds are CLEAN. Yea, played with Treble and bass a little. Surprised no real sub woofer though, even my Prius has one.

Just bought a new titanium Edge. 3 days old. My question is seats. Anyone besides me finding they give you a back problem? Perfect on the test drive, but 30 minutes in I'm constantly adjusting the seat. Only happened to me with one other car during my entire lifetime. Yea, I know how to properly adjust the seat and lumber, even did a google search, but for some reason it seems put be putting a strain on my back. Please chime in for fixes not exercise routines as I am fit. I love this car and know this can be worked out. 2015 Edge Titanium, Bronze, AWD, 4 cylinder 2.0 Eco boost, tow package

Just bought ours. Wife fell in love with the color. I think they are less popular since an added fee for more expensive paint.