Soggy_Edge

They can 'talk' about buybacks all they like ... I want some action ... It is pretty bad when I can remember all the prompts on the customer service line to get to a human by heart. And the obligatory survey at the end ... "Is there anything else we can do for you today?" Response "Yes you can address the issue that I called about and got nowhere"

Hey WingNut, I would concur. If you go on Ford Canada's website, and 'search inventory', there are a whole mess of Edges in all trims with VIN that are in the FBB0XXXX to FBB4XXXX range available. Entering any of the VINS on Ford ETIS site, the vehicles have the FSA required flag set. I am pretty sure that they have not had the goo applied as the dealer will not be paid for the fix until the vehicle has be purchased. Remember keeping the stakeholders happy is Job #1 - bean-counters are firmly in control of any public company these days. Will be intesting to see what plays out now that the media has hold of this story, however, it seems that the consumer has grown numb to this poor publicity in light of all the recalls in the last few years. Less than 50K vehicles affected will cause nary a ripple ... Remember 'Quality is Job #1'?

Hey Edgey Guy, You seem to have a lot of knowledge on this subject. My soggy, gutted Edge sits in the rhubarb of the dealer. Its fate is unknown, the dealer, and Ford as well told me they where going to replace the vehicle. That was two weeks ago, a barrage of phone calls to both Ford Customer Service and the dealer resulted in a large waste of my time. Seems the whole company is either HUA or is awaiting some direction from on high to move on this. Funny, Ford Credit has no issue diving into my bank account for their monthly no so just desserts. I am pleased that Ford will do the right thing and replace the buggy, After seeing the gutted interior, I was concerned with the amount of wiring that is in the driver's foot well, along with molex type connectors being submerged for only God knows how long. Do you (or any other folks on this board) have any idea how long this process should take? Sorry for the whining, however there seems to me more people listening on this board than all of Ford Canada. Perhaps a stop payment with the bank will get Ford's attention. Thanks All & good luck with all your issues!!!

Hey Edgy, you are absolutely correct. There is NO lemon law in Canada. CAMVAP is a joke. Slower than the second coming of Christ, and by my understanding, as you pointed out, funded by manufactures. Sure, Sure the little guy will get a fair shake - when pigs fly.

Hey Edgeman, Looks like we are in the same boat! Mine has been at the dealer since mid June, Ford told me last week that it has been deemed 'not repairable', and are going to replace the vehicle. Glad to hear that you are getting a new one. I am not very confident that problems, particularly electronic issues will not continue with the wiring harness being submerged for months. When I seen mine dissamembled at the dealer, was surprised how much wiring was routed beneath the foam floor insulation. Hope your replacement is problem free.

Call Ford Customer Support. I have had a loaner/rental for almost two weeks now. In Canada. I am sure that Ford CS will talk to the dealer on your behalf. Also ping Trisha (page three in this thread), a Ford Customer Service Rep, who has been work with customers who have had the misfortune of buying these wet wagons. Good Luck - don't ask Ford for a rental/loaner, DEMAND it !!!

Hey WingNut, Here in Canada, there is no such law. Any Canadian that thinks there is watches too much television ... Funny, not a peep in the media or internet with regards to this issue. Hmmmmm

Hey Edgeman24, I took delivery of mine late April, and like yourself, it is a Titanium, soaked. It is currently sitting at the dealer's, in pieces like yours. The dealer has been following the 'protocol' from Ford. I am dying to get an idea of what this 'protocol' outlines. The first visit to the dealer for this problem the tech shot some goo in the A-pillar void. Fail. I brought the buggy back early last week, and was given a loaner. The dealer called me on the second day, requesting the loaner be returned. I am now driving a rental which by my understanding, has been reserved by Ford of Canada for thirty days, Like yourself, I have taken delivery of many Fords since 1994. Not sure if I want this one back. I would like anyone who has more details about the defect, possible long term effects and with luck some support from Ford. Sorry for the whining ....

Hey UltraBlue, FSA 15B21 instructs dealers to use 3M #08367 or Lord Fusor #803EZ urethane sealants. Links for the MSDS sheets for both products. My Edge is currently on its second visit to correct this. Not impressed at all. Hope this helps ... 3M http://multimedia.3m.com/mws/media/880392O/tds-08362-08365-08367-08368-3mtm-urethane-seam-sealer.pdf Lord Fusor http://www.finishmaster.com/prod/assets/izj4gwyho6thgv6w1bmh.pdf

Hey Edgy43, Mine has been at the Dealers since Monday. I kicked up a fuss and told them I do not want it back until it FIXED or REPLACED. Ford of Canada told the Dealer to get me a rental. I am driving one of their buzz bomb loaners for now. Ford of Canada would insisted that the rental is a Ford product. I retorted that it does not matter which brand as long as it does not leak !!! They did not find that very amusing. I told them, that for my next trick maybe the next payment could leak out of my bank .... Insist that they change out the carpets, check all the electronics and take it through a car wash or two to ensure that no more water will leak into the cabin. Good Luck !!!

Hey Edgey Guy, Do you happen to have the name of this company? Hell, I will drive from Ottawa to Oakville to get this corrected. Going to the office with soggy feet is getting pretty old ... Thanks.

Hey Etenne, If you can get the Edge's VIN, go to Ford ETIS site, https://www.etis.ford.com/home.do and enter the VIN under Vehicle Tab. If the production date is after 4/28/2015, the vehicle should be free from the defect. Best of Luck to You !!!!

Hey Losthawaiian, My understanding is if your current Edge was built after 4/28/2015, you are good. Seems they figured out what the issue that was causing the Great Lakes Watershed to form inside your vehicle. You can go to Ford ETIS website, and under the tab Vehicle, plug your VIN into the 'VIN Entry' field, and the site will check if there are any outstanding issue with your Edge. URL for the site is https://www.etis.ford.com/. Hopefully third time is a charm for you. Cheers!

I think that WingNut is spot on. They are flogging the Edge like a dead horse ... look at the numbers for May Sales of the all-new Ford Edge established a May sales record, with sales up 34 percent and turning in just 13 days on dealer lots. - Ford US website

Hey WingNut, They sequested the wet wonder in a service bay while keeping me blissfully distracted. We where under a Tornado watch here in the Ottawa Valley last night, so with that, I just drove the Edge home, and left it outside for a bath, hoping that the OUTSIDE would get wet, keeping the INSIDE dry. FAIL!!!! The weather has cleared around here, so I will have a look at the band-aid they attempted to pass of as a repair today. I am a little bit leary of ripping all the trim bits of (as rattles often accompany such actions) but will see if I can find something photogenic that is worth sharing with all. Stay tuned for the next episode of as the carpets mold