What's up all!!
About this Topic, my Edge is due for its 80,000 service, I purchased the Top of the line ESP Premium Packaged 100,000 or 3 years/ I was told it covers a bunch of items, more then a bumper to bumper plan/ I also bought the tire package and dent protection. I was impresssed,
Today I called to make an appointment and also to ask about my ESP coverage since I never recieved any documentation about the ESP or other coverage I payed for. When I bought the truck I noted to the sales man that the rear camera is blurry, the allighment was pulling to the right and the passenger seat had issues. He said, don't worry, after you make your first payments, you can bring the truck in and they will fix the issues under the ESP. No problem.
So when I talked to the service agent on the phone I explained the issues at the time of purchace and he said we won't cover the allighment you havve to pay; and as far as the rear camera issue, that might no be covered. I told him to call my sales man to verify, and he replied...... oh I would have to fill out a form and send it to corp and wait for them to reply... WTF/ I am confused on this ESP crap I payed $2600 for.......
https://www.dropbox.com/s/7ij9seduuxxhpbz/2015%20PremiumCARE%20Brochure.pdf?dl=0