I'm having the same problem. It randomly works, and then for no reason it goes out & I get a "contact dealership" message. I took it in to my local dealership & because I'm no longer covered by the bumper to bumper warranty I was told that I had to replace the camera & it would cost me close to $700! This seems a bit absurd to me for a backup camera on a car that is less than 4 years old. How do I go about getting in touch with the Ford rep that others have had luck with?