BreWen1111
-
Posts
10 -
Joined
-
Last visited
About BreWen1111
BreWen1111's Achievements
Newbie (1/14)
-
Yes. I was in the process of fighting with Ford about the gas tank when the recall came out. That really made their customer service staff look like boobs. They could have handled it so much differently than they did. I believe, at the time, Ford knew they were about to have the recall and stocking up on the available tanks because, trust me, there were no tanks to be found anywhere for any amount of money. Even Sally at Ford customer service admitted there were no tanks available. So I was surprised when it only took 3 weeks. But ... yes... it took 3 weeks, which was 1 week less than predicted and Ford paid for the rental/loaner car.
-
They can type your VIN# into their computer system and tell what recalls are open for your vehicle. Make them do their job or go to a Ford dealer that will.
-
Good luck to you... I had a Toyota Corolla for 3 weeks, but I was fortunate enough to get my Edge to the dealer early... like the day the recall came out.
-
I am so grateful... I feel like the "little guy" who just won the lottery. Got a call from the dealer about an hour ago regarding the recall. Thanks to all of you who helped along the way!
-
It was someone named Sally at Ford Motor Co. (1-866-631-3788) in response to my CRC case #. If it's Sally's job to make a customer feel abandoned by Ford Motor Co. then I must say Sally is very good at her job.
-
Got the phone call from Ford today regarding my leaking fuel tank... They don't have replacement gas tanks and they are not going to have replacement tanks.... ever. No kidding! That's what they said. Recommendation from Ford Motor Co. is to have dealer try to possibly get replacement aftermarket tank from O'Reilly Auto Parts. And this is a quote... "Ford can't help you with this situation. Have a good day." As I said before... Ford doesn't care about customer safety or loyalty. No place left to go for help.
-
After exchanging about a dozen emails with Ford Customer Service, I've been "escalated" to contact with Ford Regional Service Manager and have been told to expect a phone call in 2 days. Sounds like progress but it's too soon to tell. My dealer says we can't even get parts for repairs let alone get any help from Ford. My suggestion is DON'T GIVE UP. If we give up Ford will continue to do nothing to correct this safety hazard. "Don't park in the garage" is not a solution that I'm willing to accept.
-
I totally agree with you. Have spoken to Ford Service by phone and on Twitter (@FordService) and the both responses were the same. No help and no intention of helping at this time. No consumer warnings forthcoming. I've filed a complaint with NHTSA.gov along with Rossen Reports at NBC and Consumers for Auto Reliability and Safety. Am also checking the process involved for starting a class action. One would think Ford Motor Co. would rather be proactive regarding a serious safety issue rather than wait for loss of life or property or a class action suit. But it's Ford's choice to do nothing.
-
I'm a little surprised at Ford's lack of interest and lack of assistance in a matter as serious as leaking fuel tanks. I love my Edge SEL and the 2 dealers I've dealt with are great. But I feel terribly betrayed by Ford Motor Co.
-
My 2007 Edge SEL has leaking gas tank. Mechanic says "don't park in the garage" due to fire hazard. New tank = $2018. Called Ford yesterday and they will not assist with repairs. Filed complaint with NHTSA. Leaking gas tanks are a major safety hazard. Maybe Ford Motor Co. will care when loss of life or property occurs. I'd really like to see a Class Action suit on this.