scottk

The latest issue is when the headlights turn on the ambient lighting turns green stays that way for about 20 seconds....then fades to orange which is what it is set to.

My ambient lighting was looking to be fixed roughly 2 months ago after changing countless modules. Now within the last week I have a new, and completely different issue with the ambient lighting. Reached out to the customer service rep I had been working on previously as they asked me to if it re appeared. What a surprise a week later and still no response from them. The dealer said it isn't worth bringing it in until I speak with the customer service person because they expedite the "experts" to fix this. I don't get how this issue constantly crops up, and evolves....like some kind of virus. Total tally, 6 trips....33 days before its inevitable return to the dealer.

Thanks, I'll have to call the dealer. It would be nice if they knew what the car was supposed to do. However, it never did this before but that could be because it was never right from the start.

I had never really noticed it before, when I called the dealer they said that it is not normal for that to happen. The parking lights also didn't go on when the door was open. But at this point anything is possible.

So after 6 trips I assumed the miserty that is owning this car would be over..well, this 2013 edge is the gift that just keeps on giving. My car is having more issues and is heading back to Ford for the 7th time. The latest is that when the car is in park and you open the driver door the headlight indicator turns on in the dash, when you look at the headlights they are not on. When the driver door is closed the indicator turns off. Totally unbelievable.

Yeah, this is my first and last Ford. My car was at the dealer for 23 days....picked it up and it was back less than a week later to get something else "updated". So far I am at 6 trips and 33+ days.

I have given up trying to get a response from Ford. I was told I would receive a call last Monday from my customer service rep, which never happened. I left voicemails with no reply. I got so fed up I called the main number and was told my case was being escalated to their manager and I would get a call by end of business last Friday....that never happened either. I send emails, no reply, leave voicemails no response. Going on 4 weeks my car has been at the dealer which is ridiculous. The engineer is supposedly going to the dealership today to "fix" the problem. This whole process has been a joke. DrPepper, hopefully you get some sort of resolution with your issue. You seem to have the same problems I do, the fact that Ford has quite possibly the worst customer service.

Dealer just called, after replacing the module 2 times, and having the engineer come to the dealership and being unsuccessful to reprogram....they are going to now replace ANOTHER module because that IS the problem. They have had my car for 3 weeks at this point .The Ford customer service rep is useless, doesn't respond to voicemails or emails. We have reached 5 times for the same issue, and they have had it for a month total......what a joke. Where is the Ford rep on here when you need them?????

The service dept called me back this afternoon......the new control module they ordered was put in...AND...wait for it....can't be programmed either. I am at a loss for words here.

Yes, the heating/ac control module. How that one controls the ambient lighting I will never know. At this point I'm thinking about buying a lottery ticket because what are the odds I get the car with the bad APIM, then when they try to replace another module the one they order is defective....In the meantime I have contacted the Better Business Bureau Auto Line and am starting the complaint process. The regional customer service rep told me my issue doesn't fit the criteria for a buyback to which I responded "How does it not when its been to the dealer 5 times for the same issue, and they have had it for over 20 total days in the past month and a half?"

**Update** Dealer finally called me this morning. After working with Ford engineers for a week, they were told by the engineers that the CM must be faulty and to order a new one. This whole process has been a total joke. I will keep you updated, because on the phone this morning they once again promised that the lighting issues are being caused by the heating/ac CM.

DrPepper, received calls from the service dept Fri and Monday letting me know they were working on it, call on Monday was more bad news. They have been on the phone with Ford Engineers Friday and Monday because the new heating/ac module they put in wont allow a program update. It is now Weds night, and I have not heard a peep from the dealer. I did call on Tuesday and spoke with my salesman since he is the only one that calls me back. The words potential buy back were mentioned. My Ford customer service rep called to let me know that the dealer doesn't return her calls or emails either. So I'm assuming at the end of the day, that heating/ac module wasn't the solution. I think my car just has gremlins. I am going to call again tomorrow, and keep calling till someone picks up the phone. Also, approaching 20 total days in the last month they have had my car. It's just super frustrating. I am pretty sure this is the last Ford product I ever buy. Quite possibly the worst customer service I've encountered.

My car is currently at the dealer for the 5th time for a myriad of MFT issues. APIM replaced....re orogrammed 4 times. They called out the special technician who "fixed" it. Then the ambient lighti g issues and all kinds of funky stuff started up again. They called today and swear that the cause of the ambient lighting issue is the heating/ac control module. Have they checked that in yours? It S a long shot but at this point might be worth a check

Anyone else have this happen? Recently had my 2013 Edge Limited in for the 3rd time to try and resolve an ambient lighting issue. They replaced the APIM, which did not solve the ambient lighting issue and now my dash does this when I receive a text message. Just wondering if this has happened to anyone else? Also, along with this issue the easy exit seat no longers works. Supposedly after the APIM was replaced they "tested" everything and it was fine.

I have just about had it with this issue, dropped my car off for the 3rd time yesterday, told me it was ready this afternoon showed up and was told..."they are still working on it, and will need at least another hour" After I peeled myself off the ceiling, they called me a few hours later and said it was finally done. New APIM installed, all issues are gone. I couldn't get there before they closed and was re-assured it was all tested and working I said just leave the keys in it and I'll grab it later. Well, needless to say on my way home the lights went on and it was like Christmas in my car once again. You would think that after writing exactly what happens and when on the envelope.....AND explaining it to the service advisor the previous two times it was there they would have I don't know...used their eyes and saw it was not fixed. So now I have to call once again, and bring it back for the FOURTH time.