landon_chris

Yep, mine refuses to close all the way. I first had a problem with my brake booster, which was dealt with terribly by Ford. Now this..............................I refuse to take my car back to the dealer after the way we were treated. I guess we will just never open the sunroof again as long as we own the car. And yes, I've tried the initialization process. Not that we could afford a $2k plus fix for something as trivial as a sunroof. Thanks Ford

I finally got the car back on Thursday last week. My service writer was able to obtain the part from another dealer. I was however charged for a brake fluid flush. I don't know if this is a common practice when replacing the brake booster. I DO KNOW that I had the fluid flushed when the master cylinder was replaced a few weeks ago. Was this an attempt to make a few dollars off me? I hope not, but I honestly really don't care at this point. I am just happy to have my car back and it is driving great. I will not take my car back to this dealer for service. I think it would be worth my while to find another authorized service dept. in my area. I think Ford should revisit this issue and at least issue loaner cars when this warranty issue arises. IMHO, this still probably should be a recall, but I guess that would cause such a huge problem for Ford. I couldn't imagine the droves of people showing up...................... Overall disappointed with the corporate Ford customer service. This forum is an exception. Thanks to Tricia for being the ONLY person from Ford other than my service writer to reply to me. Thanks to this forum and the mods for allowing me to vent and also for providing me with the best information available. Cheers!!! now I need to get out and drive!!! Thanks again

Thank you so much Tricia! PM inbound!

So I should go to the dealer, sign the waiver and then drive my unsafe car all the way across town to another dealer who may or may not grant me a loaner car until these parts are manufactured, shipped, received and installed? Or I should shell out the money for a tow to another dealer? And wait. And wait. And wait. And maybe I'll just shop around all the dealers until my car finally gets fixed.........what a great solution. How about Ford backing up this warranty issue with a loaner car program until the parts are available? What is the point of having a customer service/satisfaction department if they do not return phone calls? This is the 3rd(Escort & Mariner previously) and last Ford I will purchase. Had a salesperson call today to try and talk me into trading the car in for a new model for more money. Why should I go Ford again if this is the service I get when a legitimate warranty(and more importantly safety) issue arises?

Thanks for the welcome Jared. I'd love to do lunch or something sometime, but I've already got this weekend spoken for. My mom is coming in from GA to visit and my kids have a bday party to attend as well. Very cool that you do the rescue dog thing. I actually have a pit bull that I personally rescued, some sickoes cut her ears off with scissors! Anyway, I had all intents on finding her a loving home........ ......but it ending up being mine! She's great with my kids, just not so fond of other dogs. PM me next time you're coming through. Great looking rides and dogs BTW.

Still nothing. I called the Ford Customer Service 800 number and started a case. I was told I would be contacted by my regional service manager within 1 business day. Still nothing and I'm more than halfway through the 3rd business day. I called the 800 number again this morning and was told the same thing again. Well, my Service Writer did call me on Friday to give me the Ford 800 number. Thanks, I already called it before you called to give it to me....... I talked to my Service Writer yesterday and he said he's just waiting to hear from someone else. This is beyond ridiculous. How freaking hard is it to get some sort of resolution??? I'm pretty sure this will be the last Ford I ever buy.

Thanks for the warm welcome WWWPerfA_ZNOW. I can see how this forum could get me into trouble with the wife when I start to get obsessed with some of these mods I've seen. Honestly though, I love my SEL stock, it's got everything I need and then some.... ...well, except for brakes that work!

Great looking forum here. I purchased a 2011 Ford Edge SEL from Carmax about 4 months ago. I absolutely love the car. It is such a joy to drive, especially on long road trips. I joined up because I am currently in the midst of the "Great Brake Booster Recall Fiasco". I'm not looking to ruffle any feathers, I'd just like to find out how to get my car back! It is promising to see some customer service representation here..........maybe somebody can help me out. I want nothing more than to be back in the driver seat of my Edge.

I am unfortunately in the midst of this debacle. Took the vehicle (2011 Ford Edge) to local shop. They diagnosed the problem as a damaged master cylinder. $550 later, the problem still persists.......shop investigated and told us to take it to local Ford Dealer for fully covered brake booster replacement. I hurry to drop the car off and am told I will receive a phone call promptly about how long the repair will take........ .......I end up calling before the end of the day to be told that the part is not available and may not be in for AT LEAST one month, but probably longer. The service manager is currently in a "meeting" and will be in touch to give me options. So. Here I am 3 days later, still no contact from the service manager. I see in the attached PDF that loaners/rentals are not a part of the program. Nice! How am I supposed to cope with no car indefinitely? It's not my fault that the part isn't available. The service guy assigned to me said I could pick the car up, but I'd have to sign a waiver. No thanks! The braking is so erratic that I definitely don't feel safe on the road. I am so incredibly disappointed with Ford right now. I don't know what to do. All I know is that I cannot afford a rental car and public transportation is not an option for me & my family. I really don't appreciate the runaround I've been getting from the service department. I'm not an idiot.