FordService

Welcome to the community, and congrats, jyeat! My name is Tricia, and I’m the U.S. Ford Customer Service Representative on this forum. I’ll be here to answer any questions or concerns. Enjoy your new ride, and have a great evening! Tricia

Welcome to the community, Billy Critcher! I’m the Ford Customer Service Representative on this forum, and my name is Tricia. I’ll be happy to look into available options to assist. What’s the current mileage on your Edge? WWWPerfA_ZN0W, Thanks for the mention and have a great week! Tricia

Welcome to the community, Cooper Boone! I’m the Ford Customer Service Representative on this forum, and my name is Tricia. Is your Edge still experiencing these symptoms and have you considered seeking a second opinion from another Ford Dealer? I’ll be happy to look into available options to assist. Which model year is your vehicle and what’s the current mileage? Hello Beerfoot, Thanks for the mention and for sharing your end results. I’m glad to learn that your dealer was able to resolve your concern. Welcome, welcome, and welcome, guys! Let me lend a hand. Please private message (PM) me your full name, VIN, dealer name, current mileage, and best contact number. I’ll loop in a customer service manager for your region to assist. Tricia

Thanks for reaching out to me, Maxthedog1. I replied to your private message and I’m looking into this matter. Hey guys, Thanks for the mention and for your input/suggestions. Continue to keep your vehicle in great shape by using the Maintenance Schedule .This tool makes helpful recommendations on when to service it next. Tricia

Welcome to the forum and congrats on your new ride, SoFloGator! I’m the Ford Customer Service Representative on this forum, and my name is Tricia. I’ll be here to answer any questions or concerns. Have you checked out our Ford Owner site? If not, I recommend taking a peek at all the perks, especially the “Vehicle How-To Videos.” Explore more by clicking here, and selecting watch videos. Cheers to the New Year! Tricia

Eggnog is very yummy, WWWPerfA_ZN0W! Be safe and let me know if you need anything. Tricia

Hey guys! Can you believe it? Tonight we will be saying good-bye to 2014. I’ll be out of the office tomorrow, Thursday January 1, 2015, and return on Friday, January 2, 2015. Live it up, dance like nobody's watching, and see you in the New Year! Tricia

Hey rwf78155, I think you’re referring to Rebecca with our FordIVTteam. Don’t hesitate to reach out to her for inquiries dealing with in vehicle technology. She can be reached here: http://www.fordedgeforum.com/user/28548-fordivtteam/. Either way, we’re both here to help when you need us, and thanks for showing us love! You’re welcome, NexusFFO! Finding a dealer is easy, just click here to find a one near you. Let me lend a hand. Please private message (PM) me your full name, VIN, preferred dealer name, mileage, and best daytime phone number. Once this info is received, I’ll loop in a customer service manager for your region to assist. Tricia

Congrats on your new ride, Salta Woods! Your Edge arrived just in time for holidays. I totally agree with Mirage52; those wheels are sweet! Hey everyone, For anyone that is interested, check out our “Care and Maintenance Tips” here: http://owner.ford.com/servlet/ContentServer?pagename=Owner/Page/CareMaintenanceIndexPage. This will help keep your Edge in tip-top shape as the New Year approaches! Tricia

A big warm welcome to you, NexusFFO! My name is Tricia, and I’m the U.S. Ford Customer Service Representative on this forum. I’ll be happy to assist if you have any questions or concerns. Thanks for sharing the pic, and your Edge looks absolutely amazing! Hey guys, Thanks for making our new member feel right at home! Feel free to let all the new members know about our Ford Owner website. They can take a peek here. It’s loaded with useful resources; advice, coupons, and it will also locate a dealer near you. Happy New Year! Tricia

Hey guys, First of all, I want to say congrats and welcome to the community, NoSwaggInMyBag! My name is Tricia, and I’m the U.S. Ford Customer Service Representative on this forum. I’m here to assist with any questions or concerns. Ok, now on to what you guys are discussing. In the 2013 and 2014 Order Guide it shows that the Edge Limited comes with the 12-speak Audio System from Sony. Have a great day and a Happy New Year! Tricia

Congrats on your purchase, mikes2014edge! I’m the Ford Customer Service Representative on this forum, and my name is Tricia. I’ll be here if you have any questions or concerns. In the meantime, put your Edge on “Cruise Control” and enjoy the ride! Tricia

Welcome to the forum, drubush! My name is Tricia, and I’m your U.S. Ford Customer Service rep. I’m here to assist if you have any questions or concerns. I just want to reiterate certain areas where I may not be able to add much assistance: older/high-mileage vehicles, details about future vehicles that aren’t yet made public, vehicle modifications, and questions/concerns about in-vehicle technology. Send over your questions when you get a chance, and I’ll do some research. Tricia

Thanks, WWWPerfA_ZN0W. Happy Holidays to you as well! Tricia

Hey everyone, My fingers are crossed that we all end up on the “Nice” list! I will be out of the office tomorrow, Thursday December 25, 2014. I'll be returning on Friday, December 26, 2014. Be sure to leave out the milk and cookies for Santa, and happy holidays! Tricia

I wish I could’ve been of more assistance, j0nblayz. If you have any questions or concerns in the future don’t hesitate to reach out to my FordServiceCA colleagues here: http://www.fordedgeforum.com/user/32485-fordserviceca/. They’ll be happy to lend a hand. Happy Holidays to you and your family! Tricia

I hope you have an umbrella, garspeed! Welcome to the forum! My name is Tricia and I’m your U.S. Ford Customer Service rep. I’ll be here to assist if you ever have any questions or concerns. Have a great weekend! Tricia

Welcome to the forum, johnrock829! My name is Tricia, and I’m your U.S. Ford Customer Service rep. I’ll like to look into this further. What’s the current mileage on your Edge? Have a great weekend! Tricia

Your rides will be here before you know it, guys! I’ll be here if you need a status update or moral support. Hang in there, and have a great day! Tricia

Hang in there, jeffcarl. I received your PM. Please check your inbox. Keep me posted, and have a great weekend! Tricia

Kick up your feet, and make yourself at home, kennethsacks! My name is Tricia, and I’m your U.S. Ford Customer Service rep. I’ll be here to assist if you ever have any questions or concerns. I just want to reiterate certain areas where I may not be able to add much assistance: older/high-mileage vehicles, details about future vehicles that aren’t yet made public, vehicle modifications, and questions/concerns about in-vehicle technology. Congrats on your purchase, and have a wonderful weekend! Tricia

You’re welcome, j0nblayz. I’m looking into it now, and I’ll let you know what I find on my end. Thanks for the mention, Akirby! Hey guys, Those are some great suggestions, and thanks for your input. I’m on it! Have a great weekend! Tricia

You’re welcome, jeffcarl. Is your holiday gift sitting nicely under the tree? Please keep me posted, and don’t forget to share pics. I’ll be here if you need me, and try to stay warm! Tricia

Hello j0nblayz, My name is Tricia, and I’m the U.S. Ford Customer Service rep. Let me do some research on your concern. Please private message (PM) me your VIN, mileage, dealer name, and I’ll take a look. Hey guys, Thanks for the mention, and the great advice/suggestions. Have a great day! Tricia

Hey guys, I just wanted to give y’all a big warm welcome! My name is Tricia, and I’m your U.S. Ford Customer Service rep. Feel free to reach out to me if you have any questions or concerns. Who’s finished with their holiday shopping? I’m totally behind but hopefully I can catch up soon! Check out some cool accessories for your new rides here. I'm only a PM away if you guys need me, and have a wonderful evening! Tricia