FordService

Thanks for the mention, Rebecca. Have a great day! Hello drpepper, I replied, and please check your inbox when you have a chance. Let me know if you have any additional questions. Tricia

First of all, I want to say welcome to the community, Pamh74 and Kelly Turner! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be here to assist with question and concerns. If you live in Canada, please don’t hesitate to reach out to my FordServiceCA colleagues here. Please continue to work with your Ford Dealers to reach a resolution. If you have any questions or concerns in the future, just give us a shout, and we will be happy to check our available resources at that time! Tricia

Thanks for reaching out to me, tamugrad2013. I replied, and please check your inbox. Thanks for the mention, WWWPerfA_ZN0W! Tricia

Hey Ford Fam, For those that do not know me, my name is Tricia. I’m the U.S. Ford Customer Service Representative on this forum. I’m here to lend a hand! Please PM your full name, VIN, mileage, dealer, and best daytime phone number, if your vehicle is experiencing the same symptom described in this thread. I’ll also be here to assist with tracking the status of your orders. Don't forget to PM me the VIN or the dealer code and order number. I'll gladly take a peek, and provide the latest status! If you live in Canada, please PM the same information to my FordServiceCA colleagues, here.They’ll be happy to assist with your concerns and track your orders as well! Tricia

First of all, I wanted to welcome all the new members to the community! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be here to assist with any questions or concerns. If you live in Canada, please don’t hesitate to reach out to my FordServiceCA colleagues here. Hello Jason, Let me look into this further. Which model year is your Edge? Also, what’s the mileage? I’ll check my resources on this end! In the meantime, I recommend contacting dealer. They will be in the best position to advise which TSBs are associated with your vehicle. Hello Soggy_Edge, Please private message FordServiceCA your full name, VIN, mileage, dealer, and best daytime phone number. They will loop in a customer service manager for your region to assist. Thanks for the update, Teddis. Please continue to work with the dealer, and if you need anything just give my FordServiceCA colleagues a shout! Hey guys, Our FordServiceCA representatives will be happy to lend a hand, and provide a status on your orders. Also, thanks for sharing the link, bklein61! Tricia

First of all, welcome to all the new members in the community! For those that do not know me, my name is Tricia. I’m the U.S. Ford Customer Service Representative. Hey guys, Let me get this escalated. Please PM your full name, VIN, dealer, and best daytime phone number. I’ll loop in a customer service manager for your region to assist! Thanks for the update, me1313. I’ve documented your feedback. If the symptoms return, please let me know. I’ll be happy to look into available options to assist at that time. Thanks for letting the new members know about me, WWWPerfA_ZN0W!

Yup, I’m on the case! Tricia

Welcome to the community, Ron T! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. Let me look into this further. What’s the mileage on your Edge? Hey akirby, Thanks for letting the members know that we're here! Thanks for reaching out to us, HAT! I replied, and please check your inbox. In the meantime, welcome to the forum, and let me know if you need anything else! Tricia

I'm so glad to hear your dealership took excellent care of you, losthawaiian! I'd like to get this feedback documented so they'll get a digital pat on the back. To make that happen, PM me your full name, best daytime phone number, dealer information, and any specifics you'd like me to include (if they differ from above). I'll do the rest! Crystal

Hi, folks! I'm Crystal; I'll be helping out here while Tricia is out of the office. I want to make sure you're absolutely loving your new Edges. If you're experiencing a water leak like the OP described, shoot a quick PM my way so I can get this escalated to your regional customer service manager. In your message, please include your full name, best daytime phone number, VIN, current mileage, and servicing dealership. I'll do the rest. Crystal

Hello Guys, I’ll be out of the office May 25, 2015. I will return on Tues, May 26, 2015. Let’s remember those that have died while serving our country, and honor them this Memorial Day weekend! Tricia

Happy Friday, Ford Fam! I’m glad to learn that you all are enjoying your sweet rides. Don’t forget to check out the Ford Owner website here. You can set appointments, check your maintenance schedule, take advantage of the great offers/rebates, and much more! As always, I’ll be here if you need me. Dshamer, I recommend contacting your Ford Dealer and speaking to a service manager. They are in the best position to answer your inquiry. Thank you for the kind words, rwf78155. What a way to kickstart the weekend, and I hope you have a great one as well! Tricia

Lol, very funny, WWWPerfA_ZN0W! I had a blast, and now it’s back to work. You know the drill, call me if you need me and I’ll come running! You’re welcome, garrett62. I replied. Let me know if you need anything else, and have a great day! Tricia

Since I'm not a technician, I'm unable to diagnose concerns or give specifics on parts or repairs. The techs at your dealership will be able to fill you in on part specs, as well as pricing. Meagan

Hi garrett62! You can send the order number and dealer code via PM to me,and I can track it. How recent is "recent"? If it was within the last week, you'll be in order processing. Meagan

Hi chocobear, Your dealer is a great first step in finding a diagnosis for your wipers. Did you go through with the diagnostic, or did you decline? I can check into some additional assistance. Meagan

Glad to hear it! Meagan

Thank you for the additional information. CSM's work directly with dealers, so in order for any assistance from them you'd need to be working with a dealership towards a resolution/repair. At this juncture, I'm unable to assist further, but you can call our Customer Relationship Center (the number is in my signature), but the best course of action would be your dealer opening a case on your behalf. Since you were unsatisfied with your original dealership, have you considered a second opinion at another? Meagan

Thanks for messaging me this link, Leigh. I see that case is from last fall, and has been closed as the repair at the time was completed. There was a goodwill offer to assist with repair costs. I see a newer case from March as well, submitted by your dealership, but they did not provide the additional information needed by the customer service manager to continue. At this point, I am unable to escalate you, however, if your dealer opens a new case they may be able to look into some additional assistance. In a post from March you mentioned seeking out an attorney, have you retained one on this matter? Meagan

Hi DM, How did your dealer trip go? Please let me know, along with your mileage, and I'll see how to assist. Meagan

Hello Ford Fam, It’s time for a vacay! I’ll be out of the office tomorrow, Tuesday May 5, 2015. I will return on Monday, May 11, 2015. Don’t hesitate to reach out us if you need assistance. My wonderful team members will be watching the forum while I’m away! Tricia

Yay, I received your PM, trsundstrom! I replied. Let me know if you have any questions, and congrats again. You totally rock, WWWPerfA_ZN0W! Thanks for letting trsundstrom know the steps on how to contact me. It’s greatly appreciated. Welcome to the community, Peterd16! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be happy to track your order and provide the latest updates. Please private message your VIN, and I’ll take a peek! Tricia

You’re welcome, Perk. I’ll be here whenever you need a status update, just give me a shout! Congrats on your order, trsundstrom! Feel free to touch base with me if you would like an update on your new ride. All you’ll need to do is PM your VIN, and I’ll take a look! Tricia

Thanks for sharing that great review of the 2015 Edge, JACKIE. The wait is the hardest part but it will be in your possession soon. Feel free to touch base with me whenever you like, and have a great week! Tricia

Hello Ungo, Since this symptom is intermittent, I recommend trying to take photos or video record to document it while it’s happening. Also, another option would be to take your Edge in to the dealer when this occurs. Once this is done, set an appointment, and private message me. I’ll be happy to check my resources at that time! Tricia