FordService

If this problem persists, mrtwohands, let me know and I'll explore available options for assistance. Todd

Hey grandpagarn, Have you been to the dealer for this concern? Let me know and I'll look into options available to you. Todd

Thanks for getting back to me, MikeyD. I'd like to loop in your regional customer service manager; please send me a PM with your full name, best daytime phone number, VIN, and servicing dealership. Todd

Hey daveknapp2000, Is your Edge at the dealer? Let me know and I'll look into available options. Todd

Hey MikeyD, What's your year and mileage? Let me know and I'll look into available options. Todd

Looks like WWWPerfA_ZN0W beat me to it. For comprehensive maintenance information, enter your VIN here. Todd

Hey CinnamonEdge, Have you discussed this with the service manager at your Ford Dealer? Send me a PM with your full name, best daytime phone number, VIN, and preferred servicing dealership; I'll look into available options. Todd

You're welcome, Prinzll. Feel free to boast about your dealership; I'll happily document positive feedback. Todd

You're welcome! Always here if you need me. Todd

This isn't the experience I want for you, swalker. I'd like to document this feedback for internal review. Please send me a PM with your full name, VIN, and any more details you'd like recorded. Todd

Hi everyone, I will be out of the office tomorrow, Wednesday, for a doc's appt. I'll be back Thursday. If you need assistance tomorrow, please contact our Customer Relationship Center at 1-800-392-3673. Todd

Hey there briandye, Have you been to the dealer for this concern? I'd like to look into avenues of assistance on my end; please send me a PM with your full name, best daytime phone number, VIN, mileage, and preferred servicing dealership. We'll get this figured out. Todd

Hey carsick30, Have you been to the dealer for this concern? I'd like to look into available options on my end; please send me a PM with your full name, best daytime phone number, VIN, mileage, and preferred servicing dealership. We'll go from there. Todd

Glad to hear this! Let me know if you have any questions. Todd

Hi there 2011edgese, I am a Social Media Specialist with Ford. You may find a few of our accounts in my signature. As for specific warranty information, please check the paperwork you received during the sale. Once you make an appointment, let me know and I'll see what I may do. Todd

Hey all! I just want to let you know I'm able to document dealer feedback (both positive and negative) for internal review. If this is something you're interested in, please send me a PM with your full name, best daytime phone number, VIN, servicing dealership, and details of your visit (if you haven't posted them in a thread already). Todd

Have you been to your Ford Dealer for diagnosis, Jocelyn Castro? I'd like to loop in your regional customer service manager. Please send me a private message with your full name, best daytime contact info, VIN, mileage, and servicing dealership. Todd

Hey 2011edgese, I recommend making an appointment with your dealer here. Once you do so, let me know and I'll look into available options on my end. Todd

Hi all! This thread will be used to communicate to forum users dates that official representatives will be unavailable (to include holidays, days off due to illness, etc.). I will be out of the office tomorrow, Friday. My awesome colleague Ashley will be monitoring the board, and I'll be back bright and early Monday. Have a great weekend! Todd

Let me know how the appointment goes. I'm happy to document your dealer feedback. Todd

Hi Larry, Thank you for writing me. A Customer Satisfaction Program (CSP) is an available upgrade to a specific component or an extension of an existing warranty. I'm unable to comment on specific CSPs. Your dealer is in the best position to answer questions. Todd

Hey there, Have you been to the dealer for this concern, hairymac? I'd like to loop in your regional customer service manager, who is in the best position to assist. Please send me a PM with your full name, best daytime phone number, VIN, mileage, and preferred servicing dealership. I'll get the ball rolling. Todd

Welcome to the forums, Geo. I'm Todd, your official Ford rep. Is your Edge still at the dealer? Let me know and I'll look into available options. Hi hairymac, Were you given a case number? Shoot it to me in a PM and I'll do some digging. Todd

Hey kc300c, Have you been to your dealer to have this concern checked out? Let me know and I'll look into available avenues of assistance. As a reminder, if you have a vehicle concern, please let me know. We'll go from there. Todd

Hey Frisco1522 and Mirage52, I'd like to loop in your regional customer service manager, who is in the best position to assist. Please send me a PM with your full name, best daytime phone number, VIN, mileage (I've noted yours, Mirage52), and your servicing dealership. Todd