FordService

Thank you, WWWPerfA_ZN0W! I'm not going anywhere; just coming in a bit later. Todd

Hi Wendy Shinyo Haylett, I read the notes from the case you provided, and the case was indeed closed on the 17th. To clarify, the concerns are still occurring? Todd

Hi everyone, I wanted to let you know of a temporary schedule change. A colleague will be on vacation, so I'm stepping in to assist on our Twitter feed (@FordService) from February 27th until March 7th. My priority remains assisting you all here on the forums. During this time, I will be available from 2 p.m. until 11 p.m., with normal hours resuming on March 10th. If you have any questions, please let me know via private message. Todd

Hey tamugrad2013, Were you given a case number? Send it to me in a PM and I'll see if there's anything I'm able to do on my end. Todd

Gotcha! If the concern comes up again, let me know and we'll explore options. Todd

Were you given a case number when you called, misterfixit? If so, shoot it to me in a PM and I'll look into this. Check your PMs, Michael Sherrod. Todd

What's the year and mileage of your Edge, i20sailor? I'd like to look into this for you. Todd

I look forward to hearing the results of today's appointment. Todd

Hey edge535, Are you currently experiencing concerns? I'd like to put you in touch with your regional customer service manager, who'll look into available options. Please send me a PM with your full name, best daytime phone number, VIN, mileage and preferred servicing dealership. Todd

What year is your Edge? I'd like to look into this further. Todd

You're welcome, smoothballer! It's my job to notice these things. Enjoy your weekend! Todd

You're welcome, Normandy. All in a day's work. Let me know if you have any further questions, and have a great weekend! Todd

You're welcome! I look forward to hearing the results of your Saturday appointment. Have a great weekend! Todd

Thanks for the update, 2011edge. Keep us posted with updates. Remember, I'm here if you need me. Todd

Hey CCL123, I've made Kwasi, my Canadian counterpart, aware of this situation. Be on the lookout as he'll be reaching out to you. Todd

You're welcome, Brian J Klos - Check your inbox for my reply. Todd

Hey Brian J Klos, I'd like to put you in touch with your regional customer service manager; please send me a PM with your full name, best daytime phone number, VIN, mileage, and preferred dealership. I'll get this up the ladder. Todd

Hey Jose Carlos Lebron, Congrats on your new Edge! Thank you for being a member of the Ford Family since learning to drive. Grab this badge to show off online, and let me know if you have any questions. Todd

Please send me a PM when you head into the dealer again and I'll see what I can do. Todd

Hey smoothballer, I'd like to get you connected with your regional customer service manager, who'll work with your dealer to come to a solution. Please send me a PM with your full name, best daytime phone number, VIN, current mileage, and preferred servicing dealership. I'll get the ball rolling. Todd

As a reminder, I'm here to address these types of concerns. Just shoot me a PM. Todd

I see, misterfixit. Please keep me abreast of future developments. Todd

Hey evh, Check out Ford Parts here. You're able to input your VIN and search the catalog. Let me know if you have questions. Todd

Have you considered bringing your Edge to a different dealer for a second opinion? Todd

Any updates? Todd