FordService

Hey beerfoot, I'd like to connect you with your regional customer service manager, who'll work with you and your dealer to come to a swift resolution. Please send me a PM with your full name, best daytime phone number, VIN, and preferred servicing dealership. Todd

Hey Davom97, If you're good, I'm good. Always here if you need me. I did receive your message, Sandysage, and responded. Check your inbox. Todd

Hey there, I apologize this flew outside of my radar; please keep me abreast of any new developments. Todd

Hi DBundy, Welcome to the forum! I'm Todd, the verified Ford rep. I'd love to document your feedback for internal review. If you're interested, shoot me a private message (PM) with your full name, VIN, and some details about your experience. Todd

Hey garfield, I'd like to put you in touch with your regional customer service manager, who'll work with you and your preferred dealership to come to a solution. Please send me a PM with your full name, best daytime phone numbers, VIN, mileage, and the name/city of your dealer. Todd

You're welcome, Sandysage. Once you make an an appointment, shoot me a PM with your full name, best daytime phone number, VIN, mileage, and dealership/time; I'll connect you with your regional customer service manager. Todd

Hey Sandysage, I recommend scheduling an appointment with your local Ford Dealer. Once you do so, let me know and I'll look into available options on my end. Glad your dealer is taking care of you, Davom97. Let me know if you need anything. Todd

No offense taken. You know where to find me should your needs change. Todd

Why do you feel that way, Scott Hennig? Perhaps I may be able to turn your opinion around. Todd

Howdy Mooney6959, Have you discussed this concern with your dealer? Let me know and I'll look into possible avenues of assistance. Todd

Hello Jason Botello, I recommend making an appointment with the preferred dealer of your choice. Let me know once you do, and I'll look into available options. Todd

You're welcome, Steve. I'm always here if you need me. Todd

Are you still experiencing this concern? If you do decide to head into your Ford Dealer, let me know and I'll look at available options. Todd

I'd like to put you in touch with with your regional customer service manager, who'll work with you and your dealer to come to a swift resolution. Please send me a PM with your full name, best daytime phone number, VIN, mileage and servicing dealership. Todd

Hi ZamOnEdge, Congrats on your purchase and welcome to the forum. There is a fine group of individuals here. I'm Todd, your official Ford rep and pop culture expert. Please let me know if you ever have any questions or concerns. Start here with a digital copy of your owner's manual, service coupons, driving tips, and more. And, just sayin: Pics or it didn't happen. All the best, Todd

Hey motox63, Congrats on your new Edge! I'm Todd, the official Ford rep around these parts. I'd like to put you in touch with your regional customer service manager; please send me a PM (private message) with your full name, best daytime phone number, VIN, mileage, and servicing dealership. Todd

Have you been to the dealer for this concern, ravishingrocket? I'd like to connect you with your regional customer service manager, who is in the best position to assist. Please send me a PM with your full name, best daytime phone number, VIN, mileage, and preferred servicing dealership. Todd

Hello misterfixit, I understand your frustrations; I've requested that your CSMs supervisor reach out to you. I will check into this as soon as I get into the office on Monday. Do not hesitate to let me know if you have questions. Todd

Let me know if you decide to head back to your dealer. Todd

You're very welcome, WWWPerfA_ZN0W! Allow me a moment to say thank you to the members of this forum; It's a joy working with all of you. Todd

Hi Mark D'Andrea, As noted above in my edited post, I'm unable to assist customers outside of the U.S. My sincerest apologies. Please let me know if you have any questions regarding steps moving forward. Todd

Gotcha! I've sent a request to your CSMs supervisor that you're contacted ASAP. Todd

Hi misterfixit, I just wanted to check in with you. I see you communicated with Crystal on February 12th around 12:45 p.m., and sent me a PM on the 25th. I've requested that your CSM reach out to you ASAP to address your concerns. Please don't hesitate to shoot me a PM if you have any questions. Todd

Hey Mark D'Andrea, I'd like to connect you with your regional customer service manager, who'll work with your dealer to come to a swift resolution. Please send me a PM (private message) with your full name, best daytime phone number, VIN, and preferred servicing dealership. I'll get this up the ladder. Todd

You're welcome, Wendy Shinyo Haylett! I'm hopeful as well. Let me know if you have any questions. Todd