FordService

Hey ahgoins1, According to pg. 122 of the 3rd printing of your owner's manual (find it here): Autolock feature (if enabled) The autolock feature will lock all the doors when: • all the doors are closed, • the ignition is on, • you shift into any gear putting the vehicle in motion, and • the vehicle attains a speed greater than 12 mph (20 km/h). Let me know if you have questions. Todd

Thank you for your support, WWWPerfA_ZN0W! I'm indeed an official representative with Ford. In fact, I'm celebrating my 1-year anniversary with the company today. <-- Just going to give myself a round of applause. Unfortunately, I'm unable to answer this question directly, as I only deal with individual vehicle concerns. It's outside of my scope to comment on our entire line of vehicles. I do know that our innovators and engineers work to bring you the safest, most efficient vehicle. Todd

Hi misterfixit, As we've discussed numerous times via PM, I'm currently looking into next steps for you. Hang tight. Todd

I'm glad you made an appointment with your dealer. If you have further questions, I recommend you contact the Ford Customer Relationship Centre at 1-800-565-3673. Have a great day! Todd

Roy, I'm glad you have another appointment on the books. Be sure to keep me updated. As for your feedback, all I need is a PM with your full name, VIN, and any details you'd like me to include (as short or lengthy as you prefer). Todd

Thank you for the update. Please let me know when the repair is completed. Hi FischerAG, Have you considered bringing your Edge into a different dealership for another opinion? I'd be happy to locate one and schedule an appointment for you. Todd

Hi Rusty Glowner, Welcome to the forum! I'm Todd, the Ford rep. that hangs around here. Have you been to your Ford Dealer recently for this concern? Let me know and I'll look into available options on my end. Todd

Hello Roy, I certainly understand your frustrations. Have you considered visiting another Ford Dealer for their opinion? Also, I'd like to document your product feedback for internal review. If you're interested, let me know. Todd

Hey Stan Bryant, Welcome to the forum! I'm Todd, the Ford rep that lurks around. Your Edge is at a Ford Dealer, right? Send me a PM with your full name, best daytime phone number, VIN, mileage, and dealership name; I'll look into options on my end. Todd

I'll get in touch with Wendell and see what I may find out. Hang tight. Todd

Sweet! Thank you for letting me know. Todd

Hey richy, I recommend contacting the Canadian Customer Relationship Center at +1 (1) 800 565 3673. They're in the best position to assist. Todd

Have you considered bring your Edge to a different Ford Dealer for another opinion, cherylm? Thank you for the shout-out, WWWPerfAZN0W! Todd

You're welcome, Jason Botello! Once you make an appointment with a Ford Dealer (it doesn't have to be the original dealership), I'm going to connect you with your regional customer service manager, who will be able to speak with you regarding possible financial assistance. Please send me a PM with your full name, best daytime phone number, VIN, mileage, and preferred dealership/appointment time. Thanks! Todd

Hey eNo, Welcome to the forum! This certainly is not the experience I want for you to have. Please send me a private message with your full name, best daytime phone number, the VIN, and the name of the dealership; I'll get this documented for internal review. Todd

Hi misterfixit, Did you request a copy of the guidelines? Let me know and we'll go from there. Todd

I understand that playing phone tag is frustrating. What time of day (perhaps a window of time) is best for you? I'll pass it along. Todd

I understand your frustrations, FamiliarFaces. If you'd like, I'm able to document product feedback on your Edge. Let me know if this is something you're interested in and we'll go from there. Todd

Hey Larry, Just wanted to let you know I responded to your PM. Todd

Hey there misterfixit, I spoke with Jessica, who has informed her supervisor (as well as forwarded all of your email correspondence). As of right now, your case is being reviewed and you'll be contacted today. Todd

You're welcome! Check your PMs. Todd

Have you been to your Ford Dealer for this concern, trigg? Let me know and I'll look into available options on my end. Todd

Hey misterfixit, I see you and your CSM have been conversing back and forth, and an offer has been made. I'm unable to offer anything further. Please email Jessica with any further questions. Todd

Hey BITOFNEDGE, I'd like to connect you with your regional customer service manager. Please send me a PM with your full name, best daytime phone number, VIN, and servicing dealership. I'll get this up the ladder. Todd

Hey Pamela Blackwell Beals, Welcome to the forum! Let's turn your annoyance into happiness, I'd like to put you in touch with your regional customer service manager. Please send me a PM with your full name, best daytime phone number, VIN, mileage, and preferred servicing dealership.