Scott Hennig

Wendy, Answered your message. I would strongly encourage you to investigate what steps you need to take in your state for the Lemon law process. In nj I was required to send ford a letter giving them 10 days to fix it once and for all or I would proceed with a lemon law claim. I did this on my own using the states guidelines for the letter. They then attempted 4 or 5 more times to fix it with no luck. Ford still would not give me a new one. I spoke with a major lemon law attorney ( who I'm sure ford knows) and explained the issue. Lawyer told me case in an easy win and they do it for free because ford has to pay my legal fees if I win. Once I told ford the lawers name and they would be contacting them, I was given approval for a new ford and would only pay if the sticker on the new one was higher. Ended up paying $210.00 for a new one. I would encourage you to find out what you need to do in your state and start the process. They dealer can only do so much and no matter how good they are or want to help you, the issue is fords and it's their product. I thought ford would do the right thing for me but at the end of they day they only responded to threatened legal action. I give them no credit in my matter to help a customer who has bought over 12 fords in 20 years. I shouldn't have been put thru their constant denial process when I spent over 40k for their product and it was well documented to the issues,and thier field engineer spent 40 hours in the dealership and was unable to fix it. They only respond to legal action. Good luck and I hpoe you get a resolution soon

Todd- I got a replacement edge about 2 weeks ago, new one is fine at this point. It still upsets me that I had to fight with Ford for 3 months to do what they should have done months ago. I expected a process but Ford was uncooperative and didn't seem to care at all. I was told things that still blow my mind .The people at Ford and The 3rd party who does the repurchase had no clue and no sense of urgency. I spent over 60 hours on these issues and the only reason I got a new edge was because of my persistence and documentation. I give Ford no credit for doing the right thing. They only replaced it because of the Lemon Law in NJ, and my understanding of the law and tenacity in dealing with them. They really should consider taking care of customers instead of just putting customers thru such an ordeal. I was told at one point the truck was fixed per my final demand letter. I went to dealer and was told the " FORD ENGINEER" cleared the truck and it's fixed. I questioned what was done and dealer told me that the "FORD ENGINEER" removed 4 fuses for power points and wants to see what happens. So the Ford engineer thinks removing 4 fuses is fixing the truck ? Well guess what happened next ? The truck died 4 days later and was brought back again.

Garfield-- Start keeping a log and document everything. Hopefully you aren't going to have the same issue I had which was never fixed and I had to threaten Ford to get it replaced

Just dropped off our 2013 Edge limited at the dealer It was taken back as a lemon. Picked up a new 2014 Edge limited. Mineral gray with med sand interior. This is the same color as my 2013, except we had black interior on the Lemon. No difference at all from 2013 to 2014. everything is the same. The my touch is slightly different because I don't think the other one was up to date with the latest version. Really hope this one is a keeper because we really Like the Edge and want it to last longer then the 4671 miles the other one lasted

Picked up a new 2014 Edge last night. Turned in my 2013 which still wasn't repaired due to the chronic dead battery issue. All I can say for now is I did a msrp-msrp swap. I'm waiting for a Senior executive at Ford to get back to me about something I spoke with him about. Have not decided yet If I will remain a Ford Customer or not.. All depends on what answer I get. PS: My advice to anyone who has a lemon. Make sure you know the law for your state and start the process ( usually involves a letter to ford) as early as possible, and you will need to keep pressing Ford to replace it. You should be able to start the process yourself without an attorney. I was told no new vehicle about 6 times and the day I spoke with an Attorney, I called Ford and told them tomorrow the attorney gets the case they said they would replace it .The whole process takes way to long and it's endless circles of unanswered phone calls and missed commitments etc. It took 4 weeks from the day the said they would replace it until I got the new one

Anybody know how I send some information To Mr John Felice ? VP of Sales and Marketing

I have been dealing with Ford Corporate for the better part of 2.5 months. unfortunately for me this has never been a dealer issue. I wish it was that easy

Fordservice- No offense but I don't think you can help me and my issue is almost resolved but has not been a very good process due to Fords lack of care. I have a Edge with 4600 miles on it and due to no fault of mine it has been a nightmare. I know things happen but how companies deal with the problems are what makes Good companies great. Ford has failed me at every turn of my issues. Like I said the issue is almost resolved and I will post a recap of what happened once it's appropriate but for now I will leave my comments as is.

Ford is not very good at customer service-- I'm jut saying

The End is near to my Dead battery Issues Will post an update and recap as soon as this nightmare is over !!!! ( Hint-- It's not fixed)

I leased this from a Large multi branch dealer and the owner is not on site when I visited this AM. I sent him an email explaining my issue's this AM and we will see if He responds. If he does then I will see what he can do. If he doesn't respond then, I will know that they don't care either.. No matter what This issue will take the next step this week.. It's up to Ford what that next step is. I'm sick of dealing with this !!!

** UPDATE** Edge is still at dealer. 10 days for this visit and 40 days total. Ford is dragging their feet. I was going to put all the details on the latest conversations with ford, But being that It looks like I will be hiring an Attorney this week I thought it best to not post to much detail at this time I will say that Ford has no idea what they are doing with this issue and everything they do seems designed to just continue to drag their feet and not do the right thing. I was even offered an extended warranty this week for free. Truck isn't fixed and it's a 3 year Lease fully covered by standard warranty, why would I want an extended warranty. Best I can figure is by Ford not doing the right thing it will cost them 15K in Refunds and expenses via a lemon law case. Truck still at dealer , and still driving a Loaner from the dealer. Funny thing is that my wife has been in the loaner so long and on the back in larger letters it says the dealers name and loaner, that everyone who knows us including where she works keeps saying what is the matter with Ford if they can't fix this edge or why don't they give you a new one.. Who knows how much goodwill it's costing them by not taking care of this.

And just think.. I'm told that Ford has never seen this issue before and can't seem to fix it. So far the dealer has had it for 35 days ( and counting, it's there now). The Ford Engineer has spent 2 days already at the dealer looking at it, and he is due in tomorrow as well. Ford is currently reviewing the issue at corporate office for a buy back. They can either fix it once and for all or give me a new one. I'm losing my patience with this . I have had to rescue my wife 5 times already with a dead battery, and they battery has died at the dealership 3 times ( that I know of). There is no doubt that I have a Lemon Law case, and all that's left to be decided is if Ford will do the right thing on their own or If I will have to make them do the right thing. If they do the right thing on there own I will remain a Ford customer and It will be less costly for them. IF I have to make them do it, then they can right me a check and I will move on to another brand. Keeping my fingers crossed that we all get to enjoy the Edge we spent our $$$$ On.

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