As per the satisfaction notice attached in the first post, 2 days rental is covered. If parts are not available, the dealer should contact Ford for approval.
RENTAL VEHICLES
• PASS INSPECTION: Vehicles that pass the inspection (flexplate is not cracked) are NOT affected and are not approved for rental vehicles. Refer to the 22N12 technical instructions for additional information.
• FAIL INSPECTION, Parts are available: Vehicles that fail the inspection (flexplate is cracked) are pre-approved for up to two days for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than two rental day(s) is required from the SSSC via the SSSC Web Contact Site.
o If Parts are NOT available, contact SSSC for consideration and approval:
✓ Flexplate, transmission fluid pump, or torque converter is on back-order.
- An aftermarket torque converter may be purchased if the Ford part number is on back-order.
✓ PARTS ESCALATION PROCESS (Vehicle Off Road) process has been followed and COPIS ticket with VOR flagged has been submitted.
✓ Prior approval is required from the SSSC, submit contact type long-term rental for consideration and approval if appropriate.
• A ten-digit prior-approval code is required from the SSSC for rental vehicles, a new approval code is required from SSSC every 30 days.
• If rental vehicles are needed beyond March 31, 2023, dealers will have to contact SSSC for an extension.
• Follow Extended Service Plan (ESP) guidelines for dollar amounts. Prior approval is required from the SSSC.