Grant Thoreson

Absolutely loved our 07 Edge and traded up to a 2011 with low mileage last year - bad move! I had read that the redesigned engine would give much better gas mileage, but I only found out months later that the eco engine is not even available on the all wheel drive Edges. It was also almost impossible to determine which version of Myford Touch we had and found that we lacked many of the advertised features that influenced our decision to buy. This system was the breaking point for us. Rather than facilitating more attention available for simply driving, I genuinely feared that I would someday be killed in a head-on collision while trying to manually deal with the uncooperative system. Voice recognition was terrible and with no option for confirmation, I placed several calls to the wrong people and trying to use it to control entertainment or climate systems was equally frustrating. The Sirius radio worked okay, but when trying to scan the channel lineup, the system would always freeze up after the third or fourth screen. Many problems with the audio system required turning off the car to reboot. Sometimes simply bumping the audio volume up one notch would cause it to ascend quickly to maximum volume. The climate system would often fail to register your adjustments to make the car warmer until you set the temperature far above your desired set point and then kick in and create a sauna. It's a pain in the butt flipping screens simply to activate the heated seats. (Perhaps it can be done by voice, but I had given up on that.) The Bluetooth was equally inept at iPhone playback and would often begin playing the music in my pocket on the phone's speaker instead of through the car speakers. My daughters found this to be hilarious, so there was at least some entertainment value in the system! When Ford sent out a notice to go have the Touch system upgraded, I hoped that this might fix all the bugs, but it only made it worse on my Edge. If we were confused about which features our vehicle had, the computer also seemed equally ignorant. When putting the car in reverse, a voice informed that the rear camera was not functional - my model doesn't even have a rear camera!! (This again contributed to the entertainment factor - it was like a line delivered by a deadpan comedian.) In the end, my frustration with these aspect of the vehicle led us to sell it privately and buy a GMC Terrain, which we have found to be far more user friendly. I should mention that I am technically savvy and was excited about the Myford Touch system, but in the end I feel that it is unnecessary technology that was rushed to the market before it was ready. Kudos to Ford for taking the risk of being the front-runner, but after the hit I took to rid myself of this headache, I will wait until it's perfected before coming back to it.