Thanks for the replys. Did give the TSB to Service Manager at Dealership. His response was that there are not enough #'s to look it up on their system. Most current updates are installed. The visor is completely retracted and locked in place. The mic on the 2013 faces the drivers side front windshield post at an angle in the head liner. When setting in the drivers seat and you look at the mic, only half of it is visible unless you actually release the visor and swing to the drivers window to get a direct unobstructed view.
Called the Service Manager from the car while driving. He could not understand what I was saying without me actually hollering over the road noise he experienced on his end. He admits there is a problem.... They seem to be at a loss for answers.
Requested a wiring diagram from the dealer for the mic. If no solution from the dealer I will get the 2013 Explorer mic kit or even an Edge replacement mic and mount it above the visor/driver,(like the Explorer) vs on the side of the center bulge in the headliner. Obviously this seems to be an isolated issue or others would have posted here... I was hoping to not have to (do it yourself) but that may be the only answer.
http://www.fordflex.net/forums/viewtopic.php?f=14&t=1223
The attached photo in the link above shows the location of the mic after install of TSB. The Edge mic location (if in this picture) would be located in the side of the console where the dark visor shadow is and forward next to the windshield.
