Kris, have you reported your problems to the NHTSA (1-800-327-4236)? If more people report the problems, Ford will be forced to respond.
My car sat at a Ford dealership for a week, waiting for a response from Ford. The company was contacted by phone, FAX and email ---- no response.
We were told that if I took my car, then I would be liable. Not true, our lawyer says. So I am now reluctantly driving this car.
A Ford engineer was supposed to look at my car Wednesday or Thursday ---- no show! If Ford is so concerned about liability, they have a sad way of showing it!
Did you contact Ford yourself or did the dealer do it? My hope is that Ford will buy my Edge back. It only has a little over 7,000 miles on it.