EdgeMan51

This worked! Many thanks.

Thanks for your reply. I purchased the Edge approximately 6 weeks ago. I would hope it would have the latest version of MFT, but will check on that this evening.

Thanks. I will try this process this evening and see if I have any luck. Would you happen to know what "set your phone to hands mode" means? Samsung stated that it means the "hands free mode", but I'll be darn if I can locate anything on my phone that puts it in that mode!

I have 2011 Edge Limited with MFT. Recently, I purchased a Samsung "Intensity II" cell phone (model # SCH-U460). Unfortunately, despite repeated attempts, it will not pair with MFT. The phone can find it and recognize it as "Sync", but when I touch "Pair" on the phone, it instantly comes back with the message "Failed to Pair". I talked to a Sync representative and then sent me to Samsung. Samsung states that there should be no reason it won't pair and sent me back to Ford. I thought I did a fair amount of due diligence when I purchased the phone through Verizon. Although the phone didn't appear on the list of "approved" phones on the Sync website, it also did not appear on the list of phones that definitely do not work with Sync. The Verizon sales representative advised that she was sure it would work since she had sold the identical phone a couple of days earlier to someone with a new Ford pickup and they were able to pair the phone in the parking lot. Knowing Verizon, I'm not sure how much credibility I give to her statement. Am I just screwed? or, short of returning the phone to Verizon and paying a restocking fee (I really like the phone!), is there any chance that Ford may introduce a patch or software update to Sync that will make it work with this phone? Would I be wasting my time working with my dealer (who has been terrific in the past)?