If you're still having major problems after a new APIM and 2.11 then I guess it is time to seek resolution. I'd still try arbitration over a lemon lawyer but that's just me.
I've seen folks who had numerous problems reporting that everything seems to be working and it's much faster. Even if one or two people continue to have problems I'd say that's a good fix. The ones who continue to have problems may have bad hardware.
Get the 2.11 update first. If that doesn't fix it then I'd try arbitration before I'd hire an attorney. You need to get 2.11 first though because if you don't then Ford will say that it's already been fixed. And it might actually be fixed - no way to know unless you try it.
So what is the difference, in scientific terms? Have you done a A/B test to compare them side by side on the same vehicle? I find it hard to believe there is any noticeable difference although I certainly don't doubt that some product mfr would claim that.
Only if they are tied into the windshield wipers so they activate in the rain automatically during the day (Fords do for the most part but not necessarily other brands).
And only if they have automatic lights and they are left in automatic mode. A lot of people don't have autolamps and some who do don't use them.
I'd prefer to see autolamps standard with std wiper activation. I think that would be way safer than DRLs because it would prevent people from driving in low visibility situations without proper lighting.
I also believe most accidents during the daytime occur because people do not look before pulling out or entering the intersection, in which case DRLs are useless. If you do look and you can't see something as large as a car in daylight then I don't see how having lights on will help. But that's just my personal opinion.
You don't really expect a brick (CUV/SUV) to get the same fuel economy as a sleek, low passenger car do you? Simple physics says that won't work. But you should be getting way more than 20 hwy. What was the EPA estimate on your MKX?
How fast are you driving on the highway? What size wheels? AWD or FWD?
Nope.
I have a 2008 Limited and was driving in heavy rain Saturday evening. You should have interval wipers, then low, then hi. I suspect you're confusing the highest interval setting and low, unless when you put it on low it does nothing.