I purchased my 2011 Edge back in March from this dealer as well. I recieved free lifetime oil changes, no tire rotation. Of course they try to nail you for a $30 tire rotation when you bring it in. The coupons you receive are only valid every 6 months or 10K kl. May not intervels you are use to but I believe adequate for todays engines and oils. I have only been in once and had no issues, quick and pleasent experience....not what you may read or hear from some other!. This is a high volume dealership. Service department is extreemly busy and disorganized during regular hours. They are open until midnight 3 days a week so if you can, I would suggest regular maintenance appointments are made in the evenings, thats what I do and have done in the past.