I have made 2 trips to the dealer and one call to Ford. Trip one started with "we cannot duplicate problem and ended with, "yes there is a problem" after I had my wife speak to the service tech while driving home(interesting the service advisor refused to speak to my wife. She had to speak to the tech". The service advisor had to reschedule us for another appointment because upon speaking to Ford, the solution would be a software re-load. Trip 2 ended with "we reloaded software" and this condition is normal. At this point I was very frustrated an said I would be calling Ford on the way home. This call resulted in the agent agreeing the sound quality was bad. He had me do a soft reboot and re-pair. No improvement. At this point he said take the car back in, it was probably a hardware problem. I plan on Calling the service manager and talking to him before I take the car elsewhere. Frustrating and disappointing. Thanks for listening. Joe
