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I would like to report an update on my situation. Finally, after 10 days of driving a rental car, I got my 2011 Edge SEL back on Friday. I'm happy to report all is working well after they replaced the APIM module and loaded the latest software. They Bluetooth connectivity issue we had is gone and works great now, no issues pairing my wife's iphone 3Gs. Also, we do not seem to have the ambient light issue some have mentioned. I specifically checked, and all the colors are correct when selected. On another note, the system seems much faster, so I'm assuming the new APIM module has some faster hardware in it. Also, I noticed that we now have album artwork for our music, which we did not have before the upgrade, so that was a pleasant surprise. Overall, I'm very impressed with the performance of the system now that the APIM module has been replaced and upgraged with the latest software. I hope this helps encourage some of you. Good luck!

I just got a call from my dealer and they received the module today, so hopefully I will be back in my car by this evening!

I unfortunately welcome you to my world!

I'm glad to see some positive news from somebody, but mine is still in the shop at the dealer and I'm still waiting on a replacement APIM module to come in....I have zero confidence in the dealership, but I'm too far along in the process now to switch....going on day 9 since I took it in, and day 8 in the rental car they gave me.....Not happy!!!

Beats me, any idea what the APIM module is and what it's function is? I'm guessing it's the expensive computer module that has a solid state drive or memory module with all the Microsoft software and processor that controls the MFT system? ***Update**** Found this on another forum: '09 SYNC phone / USB malfunction and solution... This may be helpful in case anyone else experiences their SYNC module going brain dead. Saturday afternoon while running errands I went to play some music, which I usually play from a thumb drive with MP3s, and when I pressed "media" on the nav radio, I got FM radio instead. Some more futzing and no-go on the media functions, good and hosed. Shortly after I was going to make a call with the SYNC speakerphone, and once again found no-go. No phone connected, wouldn't connect, no phonebook and trying to go into "advanced settings" got me a screen with blank fields. I gave up fiddling and got on with my errands. Sunday more fiddling, "factory reset" from the regular radio menu had no effect (didn't expect one), and the "factory reset" for the SYNC module is in the phone "advanced settings" screen which was blank, so no factory reset possibility there. I looked in both the SYNC guide as well as the service manual CD and didn't find a whole lot of useful information beyond confirming that both thse problem functions resided in the SYNC "APIM" (Accesory Protocol Interface Module) module, and it's location behind and to the right of the glove box next to the IFS (Inertia Fuel Shutoff). At any rate, you drop the glove box door open fully by pressing in the little stop bumper on the right side, pull out and slightly up to remove the trim panel to the right with the air vent, then pull the trim cover with the IFS access port off in order to get some access to the APIM module. The APIM module is a black rectangle, with one larger black harness connector with a gray latch arm, and one small black connector which is the USB connection. There is a second USB port that is not connected. It's a bit awkward since the connectors face back towards the front of the truck, but you press back on the big connector just above the gray latch tab and swing the gray latch tab up and around to disconnect the connector. I left the module disconnected for a few minutes while I went in to get a soda, then returned and reconnected it. After reconnecting, the APIM module began behaving normally, and it didn't loose any settings either. The phones that were paired with it were still there, along with the phonebook entries. Basically, after a year and a half of continuous operation, the SYNC module needed a hard reboot. Disconnecting the module isn't as difficult as it sounds, once you've done it once. It's just a bit difficult to describe. If you find yourself with a similarly brain dead SYNC module, this might save you a trip to the dealer, and if out of warranty, $$$.

Great review! I agree with everything you said and couldn't have said it better myself. My 2011 Edge is currently in the shop for the Sync system. Blue tooth pretty much quit working, dealership is having a terrible time with it, going on day 4 now. Hope you have better luck!

Took my 2011 Edge into the dealership on Monday. The Bluetooth functionality quit working all of the sudden on both mine and my wife's Iphones (3G and 3Gs models). It would not pair them after working fine for a few weeks, then all the sudden about a week ago it would not connect to either of them. We tried deleting the profiles on both our phones and the car, and re-pairing them, but Sync's bluetooth kept turning off and would not stay on. We would turn it on, then it would flash the pairing code for like 1 second then say "Pairing Failed" and then bluetooth would turn off again. This process would repeat every time, no matter what we did. I did the master reset, but it did not help. I finally pulled fuse 29 to reboot it, but it never rebooted and was dead. So now the dealership has it. Day 1 at the dealership: My service advisor said she had not seen very many problems with the Sync systems. She later told me they did have one other vehicle with a problem, and it took several days to resolve it, and mine was the second one, so she hoped it would go smoother. The service tech did not start working on my car until late in the afternoon and aborted the upgrade process because it took too long and could not be completed before they closed for the day. Day 2 at the dealership: They started the upgrade process, but it was going very slowly I was told. Late that afternoon, I was told they were going to replace the APIM module, which apparently fixed the problem with other vehicle they had in for Sync problems. I was given a rental car to use while they had my vehicle. Day 3 at the dealership: They were told by Ford they could not order the replacement APIM Module until they completed certain tasks, so they were going to do that the following day. Day 4 at the dealership: Still waiting for an update to see what the deal is..... I feel like the grease monkey's who work as service techs are in over their heads with these new vehicles. If car manufacturers are going to continue increase the amount of tech in these new models they roll out every year, they need to seriously consider the education and skill sets of the techs they have working on them at their dealerships. The techs who can change the brake pads, oil, and rotate tires are not qualified or trained properly work on these high tech infotainment systems. It seems to me that dealerships are going to need to start hiring college grads to work as techs, otherwise they are setting themselves up for failure here.