Macomb

I have had my 2011 Edge since 11/1/10 I think the Sync system worked for maybe 12 days. Here I am after these months and unbelievable amount of trips to the dealer(13), conducting 17 software upgrades (latest 2.8v.), still with a broken Sync and the consolation of the dealer staff telling me that I'm not the only one with the problem and I have to be patient until a solution is found. Meanwhile I keep on receiving a bill from Ford Credit for $450 every month on a lease. Great Job Ford for allowing Microsoft to ruin the reputation you worked so hard to achieve. (Sorry, Just Venting)

Just a quick update from the original topic http://www.fordedgeforum.com/index.php?/topic/6162-my-sync-touch-is-broken-it-has-a-black-screen/page__p__48762__fromsearch__1 Day 4 and 5 were the weekend, day 6 is Monday, the sync site was finally up, :hyper: but the dealer site kept on going in and out. Thats what I was told. Day 7, the service tech has a note(accordingly to the service manager) it states that he needs to talk to Ford product support ( I have no clue on this one)

I agree Brian, I'm somewhat guilty also, I apologize, Its frustration of not being able to enjoy a state of the art vehicle.

Akirby, I realize you are trying to keep the forum tidy, but where do I post my updates being that you closed my topic http://www.fordedgeforum.com/index.php?/topic/6162-my-sync-touch-is-broken-it-has-a-black-screen/page__p__48762__fromsearch__1#entry48762 (unless you dont want me to update) Thanks for the forum though, it gives some of us, frustrated customers, a place to vent.

Day 4, Called the dealer,the Sync support site is still down, nothing the dealer can do at this point. I find it a little funny though, other dealers are able to download and upgrade Sync system. I guess the 11 Edge gets a different type. Rental car is due today. No confirmation if Ford is going to pickup the tab. I'll keep updating (just to vent I guess )

Take a look at the post from tenstepn above, he had some good advise.

Day 3, called the dealer for an update, wouldnt you know it, The system at Sync product support is still down I didnt think that Ford would let a system like this stay down for 3 days. They assured me that they should be back on tomorrow. We'll see tomorrow, hopefully better news.

Ok, just to update, I took the edge in, it has been there 2 days now. I called to get an update on the progress and they told me that they have to consult with Ford product support. I asked for an estimated time of completion, they told me they have no idea yet. Let see what happens next.

Great advise. I will fallow as described, You make a great point.

I agree, Its sad having these problems after spending that kind of dough for a vehicle, I was thinking that the more we spend less are the problems.

I tried both technique's without a good results. I guess its dealer time Monday morning.

So last night I got into the vehicle to get some groceries. I turn the car on and put in reverse and noticed that the rear camera did not go on, the screen was totally black. I put it back in park and shut off the car, waited a few minutes, like 2, turned it back on, and no screen. I had to go because of lack of time so manually turned the heat on and went. Wen I got back I came strait to this forum trying to get info, it seems as no one has had this problem yet. I removed the fuse for Sync and reinstalled has another member did and still no screen. Anyone has any ideas to the problem? I hate bringing it to the dealer, its usually a 3 to 4 day without a vehicle and results are (from my experiences) poor to no solution. Any help would be appreciated. Thanks.

Hello everyone, glad I found this forum (great forum), I have some issues with my Edge , hopefully I can get a little help.