I just wanted to chime in. I just bought a 2011 Ford Edge Sport. The Sync has been nothing but a problem so far. The system will not stay booted for more then 10 minutes with out a soft restart. then some message about performing maintenance. The bluetooth is not syncing now., and when it did, the BT audio does not work. when I start it, it just disconnects the phone. It is quite frustrating. I also have a 2010 Ford Fusion Hybrid with Gen1 Sync, and that one works 100% or the time perfect. I do hope that ford can get this to work for me (I have not had time to contact the dealer yet. I just got the car yesterday. ) I will call tomorrow and see what happens. I will also try to pull fuse 29 tomorrow to see if that helps.