tmbubell

My Edge is still under warranty. At the time I was under the Ford 3 year / 60,000km Warranty - I bought the extended Ford warranty with the Edge (5 year 120,000 KM) on the Edge - SO I am still under warranty for another 16 months or 40,000KM That soon from warranty I would expect the dealer to help you out. KeyWest Ford Service Dept. in New Westminster BC is the Best Service Dept of any Brand I have ever dealt with. They treat your vehicle like it was theirs and always do the right thing

The reason it cost so much is the fact that you can't take the trim piece off the back to replace just the camera without some of the clips breaking, so the trim piece, camera mount and camera should all be replaced at the same time to avoid what happened to me. I was lucky that all of this happened to me while the Edge was still under warranty. See my post #11 This is what happens when you go through a touchless car wash with a good dryer at the end, and you try to reuse parts.

I have a similar problem on my 2011 Edge Sport (64,000 KM) 1 tire looses 7 psi per month and the other 3 loose 4 psi per month Monthly trips to Kal Tire for a air top up is on the monthly maintenance schedule. At least these rims are only on the Edge 7 months of the year and the winter rims/tires with no air leaks take on the other 5 months. I also had a problem on one of the tires where the schrader valve did not seat properly and the tire went flat within a week after topping up the air

I had a new camera installed and lost grid lines My Edge is now Fixed Service adviser said : Software / Programming issue Ford solved it through the IDS Dealer did a hotline call with Ford and they sent them new software Got this error Had Camera Replaced -Lost Grid lines Fixed after software update

UPDATE Service adviser said : Software / Programming issue Ford solved it through the IDS Dealer did a hotline call with Ford and they sent them new software

2011 Ford Edge Sport I have Weather Tech for the front and back and Ford OEM in the cargo area Bought Weather Tech for the first winter, they were so awesome that I just couldn't think of putting the OEM carpeted floor mats back in when spring rolled around over 2 years ago. Perfect fit, easy to clean

Camera and camera software are working again The new back trim, camera, light holder and wire support piece came in yesterday , the trim piece has been sent to the body shop for painting These are the parts discussed earlier in the tread The Edge should be back to 100% by Wednesday and the work order closed, once I get the paperwork I will advise exactly what had to be done to get the camera and software working again. I know they replaced the camera with new.

They replaced the camera and updated the camera software (I haven't seen the paperwork yet as to what exactly was done) The new software had a glitch not allowing the grid lines or proximity boxes to appear, they did a hotline call with Ford and got a patch to bring the grid back. The Blow dryers from the car wash Air caught a hold of this trim piece that obviously wasn't fully secured and ripped it right off the Edge There is a Ford TSB advising the techs that these clips will break when trying to remove this trim and to order a new piece painted to match if any work is done under there This Service Dept is the Best

I am a long time Ford Guy too ( Always seemed to have a Ford in the family - Mustang, Focus, Roush Mustang, Steeda Focus, Edge, Fiesta We've had other cars also Mini Cooper S, a few Chevy products ( Wife was a Chevy fan) The only reason I'm still with Ford is because of the service I get from my dealers service dept. This is the only Service dept I have every come across that treats my car as if it were their own personal car, and always does the right thing. ( to have me leaving happy) So earlier in the thread you saw that things aren't quite right with the new software and the dealer was looking into it for me. Decided to clean the Edge today at a touchless car wash, well that didn't go so well. There is a TSB telling the techs that if this pieces needs to be removed a new one needs to be ordered and painted to match as the clips break when trying to take it off. Guess what nobody read this TSB till this happened going through the blow dryers at the car wash Took the Edge to the Service Dept. right after it happened, they put me in a courtesy car , took my Edge into the shop, ordered up the new parts , called me later explaining what went wrong and advised that they have fixed the software issue and the grid lines are back. Picking up the Edge tomorrow. ( Thanks Amber, Wayne for Taking awesome care of a Ford Customer)

Here is a picture of my settings. Nothing works one way or the other I was going about 60 Km in Drive before it went to the home screen The camera update has really messed thing up The Dealer is going to have a hotline meeting with Ford on Monday to see if they can figure out whats going on. Everything worked fine till the camera went down last week It also, now takes 1-2 minutes for it to find my phone

I think this new software for the camera needs to go back to the drawing board 1. no grid lines , no proximity boxes (green,Yellow, Red) 2. Reversed out of a spot and put the Edge in drive, Edge thought it was still in reverse as I drove forward for 15-20 seconds with the Camera still engaged then the regular home screen final popped up.

Got the Edge back. New Camera installed and working but the new software has deleted the grid Lines and proximity lines. The advanced camera settings are set to show the grids but doesn't after a master reset and turning the Edge on and off the grids don't show. They are going to check into it Further on Monday, in the meantime I have the Edge back with no Grid lines. The camera seems like its in zoom mode with the plus zoom area in the top lefthand corner but it does nothing

UPDATE FROM SERVICE CALL TODAY This message is related to an update for the camera that started to appear about a month ago. While checking everything out they noticed that my camera wasn't tight inside the mount so they have ordered me a new Camera that will be installed on Saturday when it comes in.

I have a service appointment on Friday December 27, 2013 Service Manager has not seen this error before At least the Edge is still under the Original warranty of 3 years or 60,000 KM I'l post what they find

Anyone have this error before ? What was the Fix ?